Duncan & Ross
As an Enterprise Customer Educator & Trainer, you’ll play a pivotal role in empowering our Pro Plan and Enterprise Plan customers to make the most of our client products. Your primary responsibility will be to assist these customers in creating realistic and immersive interactions, enabling them to bring their innovative ideas to life.
JOB DESCRIPTION:
Develop enterprise-focused onboarding learning management systems to streamline the integration of our client within their workflows.
Create captivating prototypes using Enterprise features to showcase the boundless potential of our client.
Craft educational content tailored to the unique needs of enterprise customers based on their respective roles, such as designers, account administrators, developers, and more.
Conduct exclusive onboarding training sessions for Enterprise customers, customizing the content to align with each company’s specific requirements.
Offer real-time guidance and support to enterprise customers to enhance their experience and increase renewal possibilities.
Deliver on-site and online training sessions to assist customers in maximizing the value of our client.
Collaborate closely with account managers to address inquiries and provide solutions to usage-related questions.
Act as a liaison between enterprise customers and the product development team by collecting and organizing customer feedback and requirements.
Ensure that customer input is shared with the product team to shape the future of our client and maintain product roadmap accuracy.
Building bridge apps directly for customers. Our partners will handle this.
Setting up the cockpit for customers. Our partners will manage this aspect.
Answering technical questions directly. You will receive support from our team of engineers.
QUALIFICATIONS
Availability within EMEA time zones.
A deep and comprehensive understanding of the product.
Demonstrated experience using our client products in real work projects, showcasing your proficiency and expertise.
Familiarity with creating Bridge Apps and the ability to eventually build them with minimal supervision from our engineers.
Proven experience in designing and delivering effective educational content, driving user adoption, and fostering user habits.
Proficiency in English, with clear diction and pronunciation to effectively communicate with customers.
A genuine passion for education, particularly in the design domain, and a strong desire to empower users to become better designers and communicators of their creative visions.
Exceptional patience to assist users and resolve any challenges they encounter.
Plus
Proficiency in the German language.
Familiarity with node.js (JavaScript) and some experience in Arduino programming.
Previous experience in the automotive or hardware (H/W) industry is a valuable asset.
Willingness and capability to provide on-site training within the EMEA region.
Vertical:
Technology
Duncan & Ross
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