Customer Service Representative

Job Title: Customer Service Representative
Job Description:
We are seeking a proficient Bilingual Customer Service Representative who is fluent in both English and Spanish. The primary duties include addressing inquiries and feedback from clients, using appropriate channels to escalate issues when necessary.
To excel in this role, you should demonstrate confidence and composure while assisting customers. Ultimately, an excellent bilingual customer service representative will continuously seek ways to enhance the customer service experience, making it more pleasant and efficient.
Responsibilities:

Memorize the prices and features of each offer.

Confirm customers’ language preferences during interactions.

Address customer queries, complaints, and recommendations.

Provide customers with details of supplementary products or services that may meet their needs.

Monitor call and email histories to ensure all customers have been assisted.

Request quotes from different shipping lines and provide the most suitable options to clients.

Follow up with clients on quotes sent to them.

Complete SED and shipping instructions in a timely manner.

Manage relationships with all stakeholders involved in daily shipping activities.

Perform any other duties assigned by the Chief of Logistics.

Requirements:

High school diploma or equivalent.

Proven experience as a customer service representative, customer support representative, or similar role.

Experience using both languages in a professional capacity is preferred.

Exceptional verbal communication skills in both English and Spanish.

Computer literate with the ability to craft professional emails.

Active listening skills and attention to detail.

Solid awareness of your skillset and willingness to refer customers for additional help when needed.

Professional, courteous, and patient demeanor.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
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