PartnerHero
Role Details
Type of Support: Calls, conferences, and email support
Contract Duration: Full Time
Work Schedule: Monday – Friday, 8:00 am – 5:00 pm | Saturday / Sunday off
Work Type and Location: Hybrid in San Pedro Sula or Tegucigalpa
Expected Start Date: August 1st, 2024
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
The Role
We are looking for a qualified Sales & Onboarding Support Specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. The ideal candidate should be very comfortable engaging with potential customers over the phone, via online conferencing, and over email while coming across in a very professional manner.
You have strong listening and customer service skills and a high degree of integrity. You like learning and have a proven track record of picking up new things quickly and becoming the resident expert. You proactively look for ways to help the customer and find ways to upsell services without “selling.” You work well as part of a team and work hard to ensure the team succeeds.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations and close deals.
What You’ll Do:
Provide troubleshooting assistance for customer accounts during the initial setup, account statuses, and relevant problems
Deliver an excellent customer experience through a variety of communication channels – including remote meetings, calls, and email
Manage onboarding tickets and tasks for the first 60 days in Hubspot.
Manage implementation calls to assist with account setup, and/or account configuration changes
Lead client expectations and deliverables throughout the onboarding process to ensure key milestones are met on time
Provide customers with recommendations on best practices, education, and custom set-up requirements
Collaborate with cross-functional teams to improve the overall customer experience by representing their voice, providing product feedback, and recommendations
Develop an extensive working knowledge of the SKU IQ application, services, and strategies for supporting customers
Provide data and guides to help the sales team by updating HubSpot
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep record of sales trends
Liaise with account managers to develop specific sales strategies
Stay up-to-date with new product and feature launches and ensure sales team is on board
Review specific customers requests to ensure excellent customer service and customer experience
Deep understanding of product we sell
Document outcomes of calls/meetings, progress, notes, and customer feedback or information in Hubspot and on appropriate channels of communication
Provide detailed account walkthroughs and training to new or expanding customers
Record customer implementation needs, requests, and questions in our CRM and communicate to key stakeholders
Foster customer engagement: manage customer relationships through building confidence and trust. Ensure project progress by proactively arranging meetings and customer events and bring in the correct resources when needed
Leverage feedback for continuous improvement to the onboarding process
What We Expect From You:
Proven work experience as a Sales support specialist or Sales support associate – 1 year preferred
Experience working with a technical company or SaaS products preferred
Experience working in Hubspot CRM, G Suite, and Slack a plus
Comfortable providing customers with directives and following up to ensure said task(s) are complete
Empathic and able to build rapport quickly with customers and teammates
Excellent communication skills, verbal and written – command of the English language
Strong problem solving and analytical skills
What You’ll Get In Return:
Hybrid working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
Care for others – Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth – Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust – Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
Take ownership – Doing the right thing should come naturally.
Be humble – Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact .
PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .
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