Gordian Staffing
For our community currently living in #MetroManila. We are looking for new people interested in joining the Gordian Staffing Family and developing their careers!
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About our client:
The client is distinguished by its exceptional customer service; their passion is to serve and provide unique experiences to every homeowner and provide the support required with the most innovative solutions created by humans. With mottos like “Building Better Communities” and “We Get it Done!” they differentiate from other community associations.
The Customer Service Representative is responsible for providing exceptional customer service and quality administrative support to internal and external clients, including, but not limited to, partnering with Community Association Managers, Assistant Community Association Managers, Homeowners, and Association Service Providers.
Job Activities
Manage review, assignment, and follow-up for Association Work Orders
Follow-up with service providers and vendors via the system, email, or phone.
Manage deadlines relating to Work Order Tasks.
Document actions taken with system notes
Escalate items requiring support to higher-level Community Support team members or the Community Manager.
Manage, review, and process non-complex Design Review Committee or Architectural Review Committee (ARC) applications from homeowners.
Monitor for status and timelines of ARC Applications and maintain system records as needed.
Update vendors assigned to the Community as directed by the Community Management team
Other duties and special projects as assigned
Work Schedule:
Monday to Friday
Regular Schedule: 11:00 p.m. to 8:00 a.m. Manila Time
Daylight saving in the USA: 10:00 p.m. to 7:00 a.m. Manila Time
We Offer:
Competitive Salary (According to experience).
Remote Work
13th Month
Monthly bonus for medical care
Holiday bonus
MUST HAVE ADVANCED ENGLISH
Strong communication skills in writing and speaking.
Around 2 years of experience with customer service-related positions.
Availability to work a graveyard shift.
Have your own equipment (laptop or desktop). The device must comply with the following specifications:
Operating systems: Windows 10/11 or MacOS
CPU: 1.8 GHz or faster processor
RAM: 2 GB or more
Hard drive: 128 GB or more (preferably Solid State Drive)
Min. 50 Mbps Internet speed
Gordian Staffing
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