IBM
Introduction
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Your Role and Responsibilities
Your Responsibilities:
· Perform Problem Determination (PD) and root cause identification while focusing on positive client experience
· Provide remote troubleshooting and analysis assistance for installations, usage, and configuration related questions
· Respond to escalated customer calls, complaints, questions, and queries.
· Participate in standby rotation as part of 24/7 coverage
Required Technical and Professional Expertise
· Technical support experience in Network/Server support environment
· Customer first mind set with high sense of ownership
· Ability to work individually and as part of wider team
· Fluent Spanish language in speaking and writing
· Fluent English language in speaking and writing
· Analytical and Problem-solving skills, “think out of the box” mind set
· Ability to use clear/good judgement
Preferred Technical and Professional Expertise
-Extended Knowledge of x86 Server Environment is considered as an advantage (DELL, HP, Lenovo)
-Knowledge or understanding Data Center Storage (Unified Storage, Storage-Area Network, Direct-Attached Storage) is considered as an advantage.
-Previous experience in a client facing, system administrator role or similar position is considered as an advantage
IBM
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