HR Service Centre Agent

Company Description
Work smart, have fun and make an impact!
EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis?
Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on
If you have questions about the company or open roles you can
Job Description
Performing a range of advanced administrative, operational and customer support duties in accordance with HR service center standards and SLAs.
Processing administrative tasks for any assigned location worldwide while meeting/exceeding all Service-Level-Agreements (in terms of quality and turnaround time) and emphasising good customer-relationship-management.
Carrying out administrative tasks in the Learning Management System (LMS) which includes, but is not restricted to, the assignment of learning courses to employees, access control, scheduling training to Calendars, providing level 1 support to employees.
Liaising with internal stakeholders by email, slack or phone call for any complementary information.
Making oneself available to guide/support employees with their administrative tasks and hence promote a positive experience of our HR services.
Ensuring the exactness of data entered into any HR system at all times.
Documenting progress of tasks directly into ticketing system (JIRA) from start to finish, and logging execution time in log-sheet.
Escalating issues to Service Center Manager if unable to reach a resolution autonomously.
Contributing to the definition/improvement of standard operating procedures and nurturing a knowledge-sharing environment with the aim of achieving service excellence.
Encouraging users to make effective use of self-service options.
Ensuring full compliance with internal policies and procedures (Confidentiality, GDPR, ISMS, etc.).
Qualifications
HSC Holder or relevant professional experience
At minimum 1 year of experience in administration and/or operations
Ability to work under pressure, on multiple tasks and within strict deadlines.
Strong verbal and written communication skills
Strong organisational skills, attention to details and follow through
Excellent interpersonal skills both in person and over the phone
Demonstrated ability to deliver on customer satisfaction
Ability to uphold confidentiality at all times
Autonomous, methodological and solution-oriented
Fluency in English (both written and verbal)
French language (both written and verbal) is a plus
Available to work from office or from home, and on roster including a shift system (not exceeding 9 p.m. on week-days).
Additional Information
Location: Ebene, Mauritius
Starting date: ASAP
Position: Permanent after successful 6 months probation
Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Mauritius is full of talented professionals from various fields who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.
What we offer:

Support with all the necessary office and IT equipment

Wellness allowance

Work from Home Allowance

Travel Grant allowance

Annual performance bonus

Remote work from abroad policy

Flexible working hours,

Hybrid/ full remote work

Pension contributions and optional private health coverage

Internet and electricity bill allowance

CSR activities

Community service day when volunteering

Home office allowance program that supports hybrid/remote working (4 days in office per month for colleague near our offices)

Our hiring team looks forward to reviewing your CV, with a guaranteed response to every application. A new job with purpose awaits you. You can be part of an awesome team and make sustainability real!
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

EcoVadis