UnitedHealth Group
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It’s that simple . . . and it’s that rewarding.
In providing consumer – oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.
Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast – paced and highly diversified career.
This position is full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:30pm CST. It may be necessary, given the business need, to work occasional overtime.
We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Supervises, analyzes, authorizes and directs the work activities for assigned employees
Analyzes team performance results by reviewing productivity and quality of work performed by assigned unit
Analyzes team performance results by reviewing productivity and quality of work performed by assigned unit
Supervises and plans monthly team meetings
Meets with individual staff members regularly to assess and align performance goals to ensure staff members are on schedule in attaining their goals
Completes performance reviews yearly for staff
Maintains staff job results by coaching, counseling, and disciplining employees, planning, monitoring and documenting job performance
Develops staff by providing information, educational opportunities and experiential growth opportunities
Responds to staff by assisting with questions, provides a course of action
Analyzes and resolves inquiries from members and providers
Supervises and directs work activities for assigned employees
Maintains an acceptable level of customer service, productivity and quality of work performed for the assigned unit
Participates in developing, refining and implementing unit policies and procedures
Maintains staff by orienting and training employees
Provides data in preparation for unit budget; shares accountability for performance against operating budget
Contributes to team effort by accomplishing related results as needed
Identifies methods of increasing auto adjudication
Identifies and develops the skill sets of individual staff members for further advancement
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED or equivalent work experience
Must be 18 years of age or older
2+ years of medical claims processing experience
2+ years of external / internal customer service experience within the healthcare industry
1+ years of supervisor or team lead experience
Experience with Microsoft Office: Microsoft Excel (data entry, sort, and filter)
Microsoft Word (edit / save documents)
Microsoft PowerPoint (edit / save, presentation skills)
Microsoft Outlook (compose / send emails)
Ability to work full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:30pm CST. It may be necessary, given the business need, to work occasional overtime
Preferred Qualifications:
Current or previous experience with UMR Claims Processing System (UMR CPS) / Jacada. (UMR is UnitedHealthcare’s third-party administrator (TPA) solution). (You must be an employee of UMR specifically to have experience with the UMR claims system)
Experience as a supervisor in the healthcare industry
Reside within Maryland Heights, MO area
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The salary range for this is $48,300 – $94,500 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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UnitedHealth Group
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