Customer Care Specialist

We are working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Bosnia and Herzegovina. The successful candidates would support customers of an e-commerce brand.
Position: Customer Care Specialist with Dutch
Location: Remote/work from home in Bosnia and Herzegovina
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:

Conduct technical-based customer assistance through voice, chat, and email in a timely manner

Provide an exceptional customer experience

Document each interaction in a dedicated CRM system

Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

REQUIREMENTS:

Fluency in Dutch and English

Residing in Bosnia and Herzegovina and being able to take on a job legally without the company’s support

Experience in Customer Support, and technical support, especially with a help desk or other IT functions

Ability to go through a background check

Strong abilities to work independently and as a remote team player

Problem-solving and critical thinking skills

Adaptable and flexible, demonstrating abilities to work with process and information changes

Strong working knowledge of external systems and PC-based Internet and software applications (e.g. internet, Microsoft Office)

OFFER:

Excellent remuneration package based on experience, skills and performance

Indefinite contract

Private health and life insurance

Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM

Fully remote work in Bosnia and Herzegovina

A dynamic and creative team with a positive and friendly atmosphere

Good work environment – the employer can show off great reviews from their employees

Guidance and tools to reach your full potential

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