Alpha-CX Alpha Intelligent Technology Co.LTD
Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.
If you are interested in this position, please fill in the link and we will contact you :
https://forms.gle/SSrdrPuuLA1FCYh69
The Role
You will be responsible for :
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
Ensuring all standards and procedures are followed and maintained.
Answering queries and resolving issue relating to usage of standard applications and IT services.
Providing monthly help desk reports.
If you are interested in this position, please fill in the link and we will contact you :
https://forms.gle/SSrdrPuuLA1FCYh69
If the above link cannot be opened, please send your CV and a Viedo to our email： [email protected]
(please choose one of the two application methods, link or email, we will give priority to link applications):
Email sending format:
1. Name
2. Apply for a position
3.CV
4.Viedo（Must have）
Ideal Profile
You possess a Degree/Diploma in Computer Science, Engineering or related field.
You have at least 1 year experience, ideally within a Customer Service or Helpdesk / Technical Support role.
You possess excellent interpersonal as well as written and verbal communication skills.
You have excellent communication and interpersonal skills.
You have working knowledge of communication, english, multi-task and organize
You are a strong networker & relationship builder
You are a strong team player who can manage multiple stakeholders
You are adaptable and thrive in changing environments
If you are interested in this position, please fill in the link and we will contact you :
https://forms.gle/SSrdrPuuLA1FCYh69
If the above link cannot be opened, please send your CV and a Viedo to our email: [email protected]
(please choose one of the two application methods, link or email, we will give priority to link applications):
Email sending format:
1. Name
2. Apply for a position
3.CV
4.Viedo（Must have）
What’s on Offer?
Opportunity within a company with a solid track record of performance
A role that offers a breadth of learning opportunities
Work alongside & learn from best in class talent
Alpha-CX Alpha Intelligent Technology Co.LTD
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