WCG Clinical
General Information
Location: Princeton, NJ, Remote
Organization: WCG
Job Type: Full Time – Regular
Description and Requirements
ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.
WHY WE LOVE WCG: At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.
Comprehensive Benefits package – Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
Employee Assistance Programs and additional work/life resources
Referral Bonuses and Tuition Reimbursement
Paid time off including holidays, vacation, and sick time
Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement
The expected base salary range for this position is $78,210 to $121,500. This salary range may vary based on the candidate’s qualifications, experience, skills, education, and geographic location.
SUMMARY OF POSITION: The Collections Manager is primarily responsible for addressing the needs of WCG’s receivables management. This includes, but is not limited to, analyzing customer account receivable profiles, working closely with internal businesses, reaching out to customer contacts to ensure timely payments of outstanding invoices, successfully resolving difficult to collect receivables and providing leadership with information, analysis and action plans regarding customer payment trends, risks, and challenges. Candidate will have the opportunity to lead motivate and educate a collections team in effort to convert receivables into revenue.
EDUCATION REQUIREMENTS:
Bachelor’s degree in finance, accounting, or business administration.
QUALIFICATIONS/EXPERIENCE:
5+ years of progressive collections experience with at least 3 years of management experience preferred.
NetSuite experience preferred.
Working knowledge of accounting principles and practices
Ability to write professional business correspondence.
Understanding of State and Federal laws and regulations pertaining to credit collection practices and compliance requirements.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
All candidates must undergo a background and financial check, and will be required to acknowledge and comply with all policies and regulations regarding proprietary information risks.
Advanced MS Excel skills (e.g., XLOOKUP, pivot tables, and complex formulas
Ability to manage and regularly prioritize workload to meet deadlines and adjust to fluctuations in workload.
Excellent analytical and problem-solving skills with the ability to analyze data and identify trends.
Ability to work with close attention to detail and accuracy.
Ability to express facts and ideas clearly and concisely, both orally and in writing.
Excellent interpersonal skills; listens and gets clarification; responds well to questions.
Ability to collaborate well with management, peers, vendors, and corporate partners.
ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Oversight of the collections processes and managing a team to drive performance.
Develop strategies to reduce delinquency and maximize collections.
Review and reconcile customer account statements to identify and resolve discrepancies or billing issues promptly; collaborate internally to proactively resolve customer disputes and billing inquiries.
Lead conversations with internal and external customers to achieve business goals related to collections and credit risk.
Define key performance indicators and develop reporting to measure order-to-cash cycle performance to reach and exceed established goals.
Responsible for the development, distribution, and communication of collection reports.
Provide coaching, training, and performance management to the team to drive engagement.
Continuously review and improve processes and controls critical to collections that comply with all applicable laws or regulations and standards, including data privacy and Fair Debt Collection Practices Act (FDCPA) guidelines.
Other duties as assigned. These may, on occasion, be unrelated to the position described here.
SUPERVISORY RESPONSIBILITIES: Yes
TRAVEL REQUIREMENTS: 0-5%
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WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender identity, age, marital status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state or local law.
WCG Clinical
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