Hike
At Hike, weโre building the Rush Gaming Universe ๐ฎ ๐ฒ ๐ฐ
To know more, check out
Hike Code ๐ (Our core cultural values)
The Hike Code is our cultural operating system. It is our set of values that guides us operationally on a day-to-day basis. We have 9 core values:
Top Talent in Every Role โ Both a quest for greatness & shared values are important to us ๐ฆธโโ๏ธ
Owner not a Renter โ Proactive & radically responsible. Everyone is an owner ๐ค
Pro-Sports Team โ Strength-based, results-driven with a “team-first” attitude โฝ๏ธ
Customer Obsession โ We exist to delight our customers ๐
Think Deeply & Exercise Good Judgement โ Clear mind, obsession to simplify & data-informed ๐โโ๏ธ
Build & Make Magic โ Courage to walk into the unknown and pioneer new fronts ๐
Be Insatiably Curious & Keep Improving โ Curiosity to acquire new perspectives, quickly ๐จโ๐ซ
Move Fast & Be Dynamic โ Ruthless prioritization & move fast ๐โโ๏ธ
Dream Big, Be Bold & Think Long Term โ Courage to climb big mountains ๐
Skills & Experience We’re Looking For:
Minimum of 3+ years of experience in account management, customer relations, or a similar role within the gaming or technology industry. | Top Talent in Every Role
Exceptional verbal and written communication skills, with the ability to engage and build rapport with high-value customers. | Customer Obsession
Strong problem-solving skills, with the ability to provide quick, effective solutions to complex issues. | Think Deeply & Exercise Good Judgement
Moderate proficiency in using data and analytics to inform decision-making and tailor user engagement strategies. | Top Talent in Every Role
A deep commitment to providing exceptional customer service and enhancing the user experience. | Customer Obsession
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and user needs | Move Fast & Be Dynamic
Collaborative mindset with the ability to work effectively with cross-functional teams. | Pro-Sports Team
You Will:
Strategy โ Instill trust among high-value players by demonstrating reliability, transparency, and a deep understanding of their preferences and gaming habits.
Strategy โ Develop and maintain strong, long-lasting relationships with high-value customers, ensuring their needs and expectations are met.
Strategy โ Identify opportunities to motivate high-value customers to increase their engagement and activity on the platform through personalized recommendations and incentives.
Strategy โ Promote and upsell new games and premium features to high-value customers, enhancing their gaming experience and increasing their lifetime value.
Operations โ Provide quick, real-time support and resolution for any issues or inquiries, ensuring a seamless and satisfying user experience.
Operations โ Establish and manage effective feedback channels to capture user insights, suggestions, and concerns, and communicate them to relevant internal teams.
Operations โ Utilize data and analytics to understand customer behaviour and preferences, tailoring your approach to meet their specific needs and maximize their engagement.
Operations โ Work closely with product, marketing, and customer service teams to develop and implement strategies that drive user retention and growth.
๐ฐ Benefits โ We offer tremendous benefits & perks. Check out to know more.
Hike
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