Labcorp
The Employee Portal Content Administrator will play a crucial role in managing and maintaining content on our organization’s employee portal, ensuring that it is accurate, up-to-date, and user-friendly. The Employee Portal Content Administrator will collaborate with various departments to gather, update, and organize information to enhance the overall employee experience in a proactive manner keeping content fresh and up to date.
Responsibilities:
Content Management:
Regularly update and maintain content on the employee portal to ensure accuracy and relevance.
Collaborate with different departments to collect and organize information, documents, and resources for publication on the portal.
Ensure that all content aligns with organizational policies, guidelines, and branding standards.
User Support:
Provide support to portal users by addressing inquiries related to content, navigation, and functionality.
Collaborate with the IT helpdesk to troubleshoot and resolve technical issues affecting the portal.
Training and Onboarding:
Conduct training sessions for employees on how to navigate and use the employee portal effectively.
Assist in onboarding new employees by providing guidance on accessing and utilizing the portal resources.
Collaboration:
Work closely with HR, IT, and other relevant departments to gather and update content related to policies, procedures, benefits, and other employee-related information.
Collaborate with internal stakeholders to identify opportunities for improving portal functionality and user experience.
Quality Assurance:
Perform regular audits to ensure the accuracy, consistency, and compliance of content on the employee portal.
Implement quality assurance processes to maintain the integrity of information available to employees.
Qualifications:
Bachelor’s degree in Communications, Information Technology, Human Resources, or a related field.
Proven experience in content management, preferably with employee portals or intranet systems.
Familiarity with HR processes and employee-related content is a plus.
Skills:
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.
Proficiency in content management systems (CMS) and basic understanding of web technologies.
Customer-service oriented with the ability to address user inquiries effectively.
Ability to work collaboratively with cross-functional teams and departments.
Proactive approach to identifying and resolving content and functionality issues.
Experience:
5-7 years required (2-3 years relevant in HR)
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
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Labcorp
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