Experian
Company Description
Experian Insurance Services is reinventing the insurance broker model with technology, data, and human interaction. We are on a mission to make the process of finding the best home and auto insurance easy, straightforward, and transparent. We’re serious about building and using technology to save our customers money, time, and hassle, and we’re just getting started with what we will accomplish. We’re looking for people who are just as passionate about products that help make consumers’ financial lives easier as we are. We’re an international team of 200+ people based in the US, Poland, and Costa Rica!
Job Description
Customer Interaction:
Engage with customers by inbound and outbound calls (primary).
Provide a positive and helpful experience by answering questions and gathering necessary information to prepare insurance quotes.
Connect customers with licensed insurance agents.
Provide support through emails and chats.
Account Management:
Manage existing customer accounts for personal insurance policies through phone, email, text, and chat.
Assist customers across platforms accurately.
Team Collaboration:
Work in a fun and collaborative team environment.
Maintain an adaptable approach to changes in procedures.
Insurance Knowledge:
Understand and work with offerings from over 20 insurance carriers to quote policies for auto, home, renters, and more.
Follow standard operating procedures (SOPs) to create accurate customer insurance quotes based on profile details.
Run insurance history reports to ensure proper rating and compliance.
Data Management:
Ensure the integrity and accuracy of customer data within the database.
Publish and send finalized rates to customers promptly.
Qualifications
Manage multiple tasks efficiently, navigate systems quickly, while engaging with customers.
You are thorough and ensure accuracy in all tasks
Experience working in a fast-paced environment and adaptability to change.
Reliable internet connection and a quiet, distraction-free workspace for remote work.
This is a 100% remote opportunity open to applicants who reside in Costa Rica only.
Perks:
Medical, life and dental insurance
International Share Save Plan
Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program
Join our team and be a part of an environment where your skills and enthusiasm will help provide top-notch service to our customers. You will report to the Sales Operations Team Lead; if you are ready to take on this exciting role, apply now!
Additional Information
Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
All your information will be kept confidential according to EEO guidelines.
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Experian
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