Customer Service Representative（English-Remote）

Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.
If you are interested in this position, please fill in the link and we will contact you :
https://forms.gle/SSp1T5Hw4x4uh375A
If the above link cannot be opened, please send your CV and a Viedo to our email： [email protected]
(please choose one of the two application methods, link or email, we will give priority to link applications):
Email sending format:
1. Name
2. Apply for a position
3.CV
4.Viedo（Must have）
The Role
You will be responsible for :

Handling inbound calls and emails in a professional manner.

Resolving customer inquiries and requests and ensuring strong customer satisfaction.

Working with various internal teams to ensure prompt and accurate order processing and delivery.

Escalating customer feedback as required.

If you are interested in this position, please fill in the link and we will contact you :
https://forms.gle/SSp1T5Hw4x4uh375A
If the above link cannot be opened, please send your CV and a Viedo to our email： [email protected]
(please choose one of the two application methods, link or email, we will give priority to link applications):
Email sending format:
1. Name
2. Apply for a position
3.CV
4.Viedo（Must have）
Ideal Profile

You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Ecommerce / Marketplaces, IT Services and Retail industry.

Technical background is a must

engineering degree or technical background that can understand the product and its complexities

You possess excellent interpersonal as well as written and verbal communication skills.

You are a strong team player who can manage multiple stakeholders

You are adaptable and thrive in changing environments

You pay strong attention to detail and deliver work that is of a high standard

If you are interested in this position, please fill in the link and we will contact you :
https://forms.gle/SSp1T5Hw4x4uh375A
If the above link cannot be opened, please send your CV and a Viedo to our email： [email protected]
(please choose one of the two application methods, link or email, we will give priority to link applications):
Email sending format:
1. Name
2. Apply for a position
3.CV
4.Viedo（Must have）
What’s on Offer?

Work alongside & learn from best in class talent

A role that offers a breadth of learning opportunities

Opportunity to make a positive impact

Alpha-CX Alpha Intelligent Technology Co.LTD