Unity Communications
A Billing Specialist’s job blends precise financial management and first-rate customer care into one. Keen analytical skills and attention to detail, as well as patience and empathy, are fundamental for addressing and settling customer AR concerns quickly, accurately, and efficiently.
Knowing how to balance tasks and manage time effectively is the key to developing a lasting and fruitful career in this role. It is an excellent opportunity to further develop financial expertise while also gaining valuable insights into business operations and navigating complex issues for businesses and customers.
See if this job is right for you. ⬇️
How You Spend Your Eight Hours
Ensure accurate and timely billing of customer accounts, contract entry into the billing system, and invoice creation
Ensure billing meets revenue recognition and other accounting policies
Audit customer accounts and review account setup to ensure complete and accurate billing information
Complete payment processing daily
Address AR inbox queries from customers (Zendesk tickets)
Address chargebacks or reject questions from payment processors
Prepare and review write-offs
Ensure timely collection of receivables and application of credit amounts
Process cash application and collection activities
Address all billing-related Zendesk queries
Audit customer accounts monthly and assist in other audits
Look for process improvement opportunities
Perform ad hoc tasks
What You Must Possess
Bachelor’s degree in accountancy or related fields
Experience working in a remote setup
Excellent analytical skills and a high numerical aptitude
Experience using Zendesk (ticketing system)
Proactive behavior and ability to work with minimal supervision
Diligence and attention to detail
Excellent communication skills in English (both written and verbal)
Adaptability and willingness to learn new skills necessary for the job
Familiarity with Salesforce, Stripe, and Ordway (an advantage)
Ability to quickly learn the systems the finance team uses
What You Shall Receive
HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
Full-time position
Monday to Friday, 9:00 AM to 6:00 PM EDT (9:00 PM to 6:00 AM Philippine time)
Remote work setup
Why Join Our Company
You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Unity Communications
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