David Kennedy Recruitment
David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Bosnia & Herzegovina. The successful candidates would support customers of a travel company.
Position: Customer Care Specialist with German
Location: Remote/work from home in Bosnia & Herzegovina
Employment type: Full-time.
DUTIES AND RESPONSIBILITIES:
Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
Navigate internal and external documentation and resources to provide world-class service
Identify and escalate priority or unresolved issues to appropriate internal teams
Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
Strive for high-standard customer satisfaction and experience and ensure that ll calls are handled professionally based on the quality guidelines set by the client
Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENTS:
Ability to effectively and correctly communicate verbally and in written format in German (C1 level and higher) & English (minimum B2/C1 level)
Residing in Bosnia & Herzegovina and being able to take on a job legally without the company’s support
Experience in Customer Support
Passionate gamer or experience in Customer support roles related to gaming
Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
Strong abilities to work independently and as a remote team player
Problem-solving and critical thinking skills
Adaptable and flexible, demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).
OFFER:
Excellent remuneration package based on experience, skills and performance
Indefinite contract
Shifts: Monday to Sunday, 24/7 shift rotation. 40 hours a week
Fully remote work from Bosnia & Herzegovina
A dynamic and creative team with a positive and friendly atmosphere
Good work environment – the employer can show off great reviews from their employees
Guidance and tools to reach your full potential.
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
David Kennedy Recruitment
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