Harman
IN_Coimbatore_Echo Point Plaza_HCS, Pune – Maharashtra, India – Rajiv Ganhi Infotec Park
Worker Type Reference:
Regular – Permanent
Pay Rate Type:
Salary
JOB ID:
R-35470-2024
Description & Requirements
Windows Desktop Engineer – Remote support 10B
Desktop Support Engineers are IT support specialists assisting clients with hardware and software issues. Responsibilities include technical troubleshooting of Windows environment and software’s used by end users, including the setting up of computer hardware systems, installing and upgrading software. The support window will be 8:am EST to 8 pm EST, working in shifts, available for on call support for critical issues.
Roles Responsibilities (Including, but not limited to)
Remote Support for end users laptops / desktops / printers and installed software’s
Handle workplace related incidents escalated from service desk
Perform remote break fix of devices (Windows 10, 11). Incase it needs local hands and feet support, work with onsite desktop support engineer to resolve the issues.
Participate in Major incident management call when workplace services are impacted
Perform mobile device management using Intune
Provide support for user onboarding or offboarding activities
Perform software distribution, patching of end user clients (laptops & desktops only)
Application packaging using Intune
Support office printers, phones and vide conference rooms.
Create Windows OS Images and build laptops / desktops remotely
Teams Telephony IMACS – Assigning DID numbers to users
Perform metering of software installations vs license inventory
Configure and manage central mobile device management platform, troubleshoot mobile device issues with registration, certificate issuance, etc.
Coordinate technical activities with key internal and client stakeholders
Liaise with vendors and service providers to execute technical change
Follow up with clients to ensure their systems are functional. Report customer feedback and potential requests
Help create technical documentation and manuals regularly. Responding to client support requests
Contacting end users to find out the nature of the problem. Troubleshooting hardware and software issues
Carry out asset tracking and update CMDB
Must Have
Windows 10 and Windows 11 OS troubleshooting and support experience
Strong skills in deploying Windows 10 / 11 images, applications and updates to desktops using Intune End point manager
Strong Windows server and Print Management experience
Experience in Microsoft Intune and Teams (Voice support), Sharepoint would be an added advantage.
Understanding of Microsoft Azure, , Azure Active Directory
Working knowledge on O365, End User & Security tools, switches, routers, MS Teams, video conferencing solutions
Intermediate PowerShell scripting
Experience in automating tasks handled by L1 support team
Ability to learn new product updates and technologies
Ability to communicate appropriately with client technical and executive staff
Requirements & Behavioral Attributes
3-5 year of proven experience as a Desktop Support Engineer, Technical Support Engineer or similar role, with Customer-oriented attitude
Ability to solve complex hardware and software issues on desktops
Bachelor’s degree in Computer Science or Information Technology with excellent problem-solving and multitasking skills
ITIL Foundation certificate (V3 or Edition 4) preferred
Ability work after hours, perform remote troubleshooting and provide clear instructions as well
Excellent interpersonal skills. Good written and verbal (English) communication skills
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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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