Senior Patient Care Coordinator – Remote Nationwide or Birmingham, AL

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As a Senior Patient Care Coordinator you’ll be responsible for answering incoming calls and completing outbound calls to / from patients, physicians and pharmacists while ensuring a high level of customer service and maximized productivity. You’ll be supporting Oncology and office-based medication orders, working closely with the Team Sr Lead, SME and Supervisor, as well as other teams and Leaders as necessary. The primary responsibilities include but are not limited to scheduling deliveries, resolving issues on orders, and working the team’s mailbox and reports. Through your hard work, you will maintain a high level of customer service, maximize productivity and time management, and focus on your drive to achieve. Along the way, you’ll discover the training, support, and career opportunities you’d expect from a Fortune 5 leader.
This role is equally challenging and rewarding. You’ll need to work within multiple computer systems simultaneously as you respond to questions or provide specific medication details / clinical information. It’s a fast paced, high-volume environment where our members are counting on us to deliver these important, sometimes life – saving medications in an accurate and efficient manner.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
This is a Remote role unless you are located in Birmingham, AL (if in Birmingham, AL – will be required to work onsite)
Address for those in Birmingham, AL to work in office: 1100 Lee Branch Ln, AL012, Birmingham, AL 35242
Schedule: Monday – Friday, 5am-1:30pm PST (Hours of Operation: 5am – 5pm PST with possibility for overtime depending on business need)
Primary Responsibilities:

Verify appropriate and accurate patient information

Contact patients, pharmacists, and providers to resolve issues

Other assignments and projects as needed

End to end case managing of prescription orders/patient accounts

Support inbound calls received through the team’s private extension

Maintain proficiency and quality as standardized by the department

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

Must be 18+ years or older

3+ years of Customer Service experience

3+ years of Specialty IRIS experience

Intermediate proficiency with computer navigation and Microsoft programs such as Excel, Outlook, PowerPoint, SharePoint

Ability to work Monday – Friday, 5am – 1:30pm PST

Preferred Qualifications:

Able to work independently and with a diverse group

Ability to communicate both verbally and written

Problem-solving by using resources

Ability to focus/reduce distractions

Strong time management skills

Value demonstrating excellent quality assurance and accuracy

Value being held accountable for your work

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
For more information on our Internal Job Posting Policy, .
California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington, or Washington D.C residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #GREEN

UnitedHealth Group