JOB OVERVIEW
Job Details
We are a Social Media Management Agency and very very busy. We are looking for a Highly Motivated Online Chat Support for all our client’s social media. This is a remote work from home position. We need someone who is clever, well-organized, open-minded, reliable and trustworthy. In addition, this person we are looking for should be flexible, imaginative, has initiative, creative and loves to communicate with people.
As a live chat assistant you will be paid to reply to live chat messages on our client’s website or social media accounts. This includes answering customer questions, providing sales links, and offering discounts. Full training is provided.
Qualifications are:
Strong English written skills that lend to clear and concise text-based communication
Excellent written skills communication skills
Must be a native or near-native speaker of English and have excellent verbal and written communications skills. Will have to speak with American clients and understand jargon.
Must have a device able to access social media and website chat functions (phone/Tablet/Desktop/Laptop)
Be able to work independently
Ability to closely follow provided steps and instructions
Reliable internet connection
Responsibilities of an Online Sales Chat Support:
Respond to chat messages initiated by the client
Initiate chat with customers
Upsell customers to more premium package
Works to enhance client experience, as well as create long-lasting customer relationships, by building rapport, recommending modifications to products and services which promotes customer experience and retention, driving direct sales and ensuring overall superior customer service experience
Respond to inbound chats in a timely manner
Establish and maintain quality relationships with customers by delivering an exceptional experience and service, establishing rapport, and identifying and meeting needs and expectations
Use sales skills to build customer base and have the autonomy to make decisions as they relate to daily priorities and assigned tasks
Identify and help solve customer issues quickly and effectively
Acquire in-depth industry and company knowledge to communicate product features, benefits and pricing
Use knowledge to make recommendations about promotions, auxiliary products such as upgrades and other premium services
Build strong relationships with customers, critical to achieving sales quotas and broadening customer base, all to ensure customer retention and development of business
Maintain CRM and updates in the system for reporting
Perform other job-related functions as assigned
Compensation is based on an hourly rate and will be discussed to successful applicants. Bonus incentives apply based on performance. Position needed to be filled ASAP, will start with three days training (paid) and a one day test (paid). Successful applicant will be on a 3-month probationary period or earlier depending on performance.
Hours per week: 40+ available
Location: Remote work online
How To Apply:
1. Send email to [email protected] with the subject line: CHAT PRO
2. Please attach your resume to the email when you apply
3. Please include a link to your job profile within the email (if available)
4. Complete the form you will receive in an email (see note below)
Note:
After you send the email to apply, you will receive a response with a link to a form. Please complete the questions in the form in order to be considered for this position. Forms that are not completed or only partially completed will not be considered.
We look forward to working with you!
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