Planning and Resource Associate (Remote)

Company Details:
At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore.
The English enrichment centre was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students.
From just 12 students and 1 branch in Lorong Ah Soo, Singapore, Write Edge has since expanded to 11 physical branches, 1 online arm called WELearn and also offers online classes to students in Malaysia.
With decades of combined teaching, curriculum and education management experience, we’ve got a well-seasoned team at the helm. We work very hard to help our students have the best experience at Write Edge and take great pride in what we do.
Our Vision: To be Singapore’s Leading English and Writing Enrichment Specialist
Our Mission: To make the Mastery of English and Writing possible for every student
https://sg.linkedin.com/company/write-edge
Job Description:
Are you passionate about improving processes, organising resources and eager to make a meaningful impact on our operations? If the answer is YES, then WE want you! Write Edge is looking for responsible and resourceful individuals with stronger interpersonal skills to join us as a Planning and Resource Associate. The Customer Relations and Operations team is in charge of the customer experience and operations of the centres at Write Edge. We are also in charge of helming various events and spearheading different projects to reach our goals for the Singapore Market. Your insightful contribution will help to develop, expand and maintain our business processes and systems.
Key Responsibilities:
As part of the planning and resource team, you will play a key role in supporting our centres’ operations, leading various projects and initiatives to meet our goals. You will collaborate closely with the enrollment and centre teams (both physical and online) to streamline processes, improve efficiency and ensure clear communication with parents and prospective students.
Data Management

Ensure data accuracy for student numbers, enrolments, invoices, and classroom optimisation by working with other departments

Develop processes to keep data on the team accurate and easily accessible for reporting

Operations Support

Create and manage the rostering and training calendar for the team

Track and manage leave policies and rosters to maintain efficiency

Support the Teaching and Operations Teams with deployment, timetabling, and relief teaching

Coordinate with internal stakeholders (HR, Teaching Team) to optimise timetable to meet the demands of the curriculum and student enrolment

Staff Training and Enrolment Support

Train and manage new staff in both customer support and ground operations

Perform any other duties and responsibilities that support the customer relations and operations team

Oversee the enrolment team to ensure efficient handling of enrolment inquiries and follow-ups

Track and analyse student enrolment data to identify trends and inform decision-making

Implement strategies to optimise the enrolment process and increase student intake

Ensure enrollment data is accurately recorded and accessible for reporting purposes

Organise and conduct online open houses on weekends (4 times a year)

Process Improvement

Identify areas for process improvement and implement strategies to enhance customer support and operations

Collaborate with cross-functional teams to ensure a seamless customer experience

Plan, coordinate, and execute projects related to customer support and operations

Qualifications and Skills:

Proficient in Google Suite, Microsoft Office and technology in general

Able to multi-task and adapt to a fast-paced and changing work environment, resilient under pressure

A great problem-solver with quick reactions and is meticulous with details

Possesses emotional maturity and have a great interpersonal skills with verbal and written English proficiency

An accountable and responsible team-player, takes initiative and able to work with minimal supervision

Able to portray oneself as an extension of the company – an English and Writing specialist through one’s attire and speech professionally

Knowledge of and experience with Google Classroom, ClassDojo and Zoom would be an advantage

Additionally, you should also have:

At least 2-3 years of relevant working experience in operations, project management or administration

Job Details:
Work Hours:

4 weekdays and 1 weekend / 3 weekdays and 2 weekend

Weekdays: 1pm – 10pm

Weekend: 830am – 630pm

Working days will be fixed, assigned at the point of offer based on candidates’ experience and company needs.

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