Feldman Automotive Group
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our Service Call Center team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
Every employee with the Feldman Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. We now have 15 dealerships operating all across Michigan and Ohio. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team
Core Values * Honesty and Integrity
Respectful
Fanatical attention to detail
Team Player
Fun & Enthusiastic
Benefits
Medical, Dental, Vision Insurance
Life Insurance and AD&D
401k
Critical Illness Insurance
Accident Insurance
Short and Long Term Disability
This is NOT a remote based position.
Responsibilities:
Answer customer calls and establish follows-up with service appointments
Utilize multiple systems to pull up the customer’s information while still speaking with them on the phone
Be comfortable in a tech savvy role that demands multi-tasking
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial service information & direct them to the service department
Follow up with leads that are not ready to make an appointment or no-show
Participate in team & process development sessions – keeping positive relationships with teammates, service team and dealership management
Utilize CRM tracking system daily
Requirements:
Experience in an office-based work environment is beneficial
Experience in a call-heavy role is highly considered!
Must have strong computer skills
Must be able to multi-task and be comfortable in a more tech savvy role
Great verbal and written communication skills
Team player attitude
Prompt and courteous
Enthusiastic personality
Willing to submit to a pre-employment background check & drug screen
Feldman Automotive Group
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