Remote Guest Services Specialist

JOB OVERVIEW
We are seeking a professional Remote Guest Services Specialist to manage and enhance our guest communications. This role involves handling inquiries, providing information, resolving issues, and ensuring a seamless communication experience for guests across multiple platforms. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
1. Respond promptly and professionally to guest inquiries via email, phone, and OTA messaging.
2. Provide accurate information regarding bookings, services, policies, and other inquiries.
3. Handle and resolve guest complaints and issues efficiently, ensuring guest satisfaction.
4. Assist with booking and confirming reservations.
5. Coordinate with internal teams | Property Managers | Property Owners to ensure guest requests and special arrangements are met.
6. Create, update, and maintain guest communication templates and FAQs.
7. Ensure all communications reflect the partner’s voice and guidelines.
8. Attend occasional virtual meetings and training sessions.
9. Provide constant feedback to the team regarding partner issues / suggestions to improve processes.
Qualifications:
-High level of professionalism and empathy.
-Proven experience in customer service, guest relations, or a similar role, preferably in the hospitality industry.
-Experience with a PMS/ OTA’s and short -term rental is required
-Onboarding experience is a plus
-Exceptional written and verbal communication skills.
-Strong organizational and multitasking abilities.
-Ability to work independently and manage time effectively.
-Problem-solving attitude with the ability to remain calm under pressure.
-Attention to detail and a commitment to quality.
-Remote work setup with reliable internet access.
-Must be residing within greater Manila area
Applications without CV link will not be accommodated.
SKILL REQUIREMENT
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