InfoTech Services
– Serve a contract assignment under InfoTech’s headcount, full-time second to serve the TD;
1) To act as helpdesk engineer in providing helpdesk call service and troubleshooting of PC problems;
2) To carry out client software rollout, PC health checking and performance tuning;
3) To provide trouble-shooting and PC support to ETCC;
4) To perform other duties assigned by SE/IT1 or his delegates.
Yrs of Total Post-Quali Exp 4.0
Yrs of Relevant Exp 2.0
Requirements 1) Proven work experience in supporting OA service in HKSARG is preferred (in particular in Windows 10, Lotus Notes Client, Microsoft Office support);
2) Solid experience in working in a helpdesk/call center;
3) Required to travel to/station at various TD sub-offices and remote offices for on-site support;
4) On-shift working is required
5) Good communication skill, particularly on call service is an advantage.
Technical Skills:
. At least 2 years’ experience in Microsoft Active Directory Administration (ADA);
. At least 2 years’ experience in Lotus Notes Mail Admin. & Technical Support (LNM);
. At least 2 years’ experience in PC LAN Support (PLS);
. At least 2 years’ experience in Windows 7/8/10 (W10).
Non-technical Skills:
. At least 2 years’ experience in work with the Government (GOV);
. At least 2 years’ experience in helpdesk call handling (HDT).
– At least Level 2 or above in 5 subjects including Chinese and English Language in HKDSEE or Grade E or above in 5 subjects, including Chinese and English Language (Syl B) in HKCEE or equivalent;
– At least 4 years’ post-qualification experience in which at least 2 years’ relevant experience in a similar post and in a comparable capacity.
Work Outside Current Location N/A
Last Update 24 Sep 2024
Apply To [email protected]
Direct Line 2836 0363
InfoTech Services
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