Glints
Customer Service Representative
Customer Service is one of the pillars of our company. The Customer Service Representative is responsible for creating a memorable experience for our clients, both pre- and post-purchase. This role directly impacts the business, as we aim to provide the best customer service possible in line with our company’s goal of delivering a best-in-class customer experience.
Responsibilities:
Answer customer inquiries via live chat and email.
Think independently, creatively, and critically with a high level of emotional intelligence.
Identify and resolve customer issues and complaints in a timely and professional manner.
Ensure customer satisfaction by providing accurate information, timely follow-up, and effective solutions.
Collaborate with internal teams to resolve complex customer issues.
Document customer interactions and maintain accurate records of inquiries and issues.
Stay up-to-date on product knowledge, industry trends, and customer service best practices.
Contribute to process improvement initiatives aimed at enhancing customer experience and service delivery.
Job Requirements:
3+ years of experience as a Customer Service Agent.
Excellent communication and interpersonal skills, with a strong ability to build rapport and establish relationships with customers.
Strong problem-solving and critical thinking skills, with the ability to think creatively and develop innovative solutions.
Ability to work in a fast-paced environment, multitask, and manage competing priorities effectively.
Strong English communication skills (spoken and written).
Nice to Haves:
Excellent communication skills to effectively collaborate with team members, other departments, and customers.
Problem-solving skills to identify and develop effective solutions for customer issues.
A customer-focused attitude, ensuring that excellent service is a priority across the team.
Proficiency in using customer service software and platforms.
Time management skills to prioritize tasks, meet deadlines, and ensure customer satisfaction.
Conflict resolution skills to handle difficult customers or challenging situations effectively.
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Glints
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