Lowe's
Essential Functions:
Implements and ensures execution of new programs to support business strategies by managing direct reports and collaborating with cross-functional groups including managing relationships and service agreements with other Lowe’s business areas and business partners (e.g., Store Operations, Supply Chain, PROviders, vendors, etc.)
Supervises and monitors associate work; this may include overseeing activities, associate adherence, associate status, monitoring quality of work performed, etc. Maintains working relationships with all associates as well as all supporting functions (e.g., WFM, Ops Support)
May coordinate and collaborate with members of Store, Field and Corporate teams on execution of service and sales related initiatives.
Supports business strategies by ensuring consistent execution of process and use of all required tools/technologies in support of the work.
Analyzes business and process execution for the purpose of coaching and developing team members.
Ensures escalated issues are resolved and makes/influences decisions involving product, expenses and process issues.
Reviews performance dashboards and reports to ensure day to day execution of work within defined standards and process
Monitors achievement of defined business and operational objectives by evaluating team performance (real-time and historical) and holds them accountable to defined performance.
Communicates with district and store leadership (i.e., DSEM, FPM, DM, SM) on local field/store input and execution as well as external business partners (e.g., PROvider) execution and compliance while building relationships with PROviders and vendors.
Participates (as necessary) in meetings with internal business partners (including but not limited to field leadership, merchants, supply chain)
Hires, coaches and develops the talent necessary to achieve stated objectives
Leads an assigned team of associates in delivering a SMART customer service experience in association with all work performed
Responsible for ensuring execution of associate work follows compliance with any relevant regulatory requirements
Minimum Requirements:
High School or GED
3 years’ experience working in retail or high-volume centralized service model with progressive responsibility.
1 year experience leading people (~10 or more direct and/or indirect reports)
1 year demonstrated experience communicating and working cross-functionally.
1 year demonstrated experience in training, developing and mentoring others
Preferences:
Bachelor’s Degree – Business or related field
Demonstrated experience leading remote teams
Active applicable Trade or Business Licenses (e.g., General contractor license, Lead paint certification, Contact Center Certifications)
Bilingual – Spanish
Pay Range: $58,100.00 – $96,900.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our .
Lowe’s hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe’s salaried remote associates cannot reside in Alaska or Hawaii.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.
Lowe’s
You must sign in to apply for this position.
