Technical Support Engineer II – (Boston, MA) Remote

Would you like to work with cutting-edge technology?
Would shaping the security strategies of Government organizations excite you?
Join our prestigious technical support team
Our team boasts some of the most talented and experienced cyber security and data center experts in the field. We’re always looking for new people to inspire us, and make us better. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues.
Collaborate with the best known global brands
Working directly with government organizations, you will play a critical, deeply-technical role in the successful integration and ongoing support of mission-critical applications and data-centers, ensuring an exceptional customer experience. We are looking for a customer-oriented, highly technical, technical support engineer to join our dedicated team.
As a Technical Support Engineer II, you will be responsible for:

Learning and gaining in depth experience in network security

Resolving customer support cases for our worldwide enterprise customers

Ensuring customer success while maintaining high customer satisfaction throughout all interactions

Working remotely to support our customers with the ability to travel on-site when needed

Do what you love
To be successful in this role you will:

Have 5 years of relevant experience and a Bachelor’s degree in Computer Science or related field or its equivalent

Have knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization

Have experience in troubleshooting and deploying software or networking equipment

Be a collaborative leader with the ability to manage a team and communicate effectively

Have the ability to solve complex problems in situations that demand escalations or selection of resolution paths

Have ability to communicate professionally with customers and collaborate with internal stakeholders

Work in a way that works for you
FlexBase, Akamai’s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health

Your finances

Your family

Your time at work

Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world’s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
#LI-Remote
Compensation
Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from $74,700 – $155,300/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
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Akamai