Bilingual Remote Customer Account Representative

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Bilingual Remote Customer Account Representative
Orlando, FL (Remote) Full-Time
Remote Customer Account Representative
Orlando, FL (Remote) Full-Time
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Employment Type:

Full-Time * Education:
High School * Location:
Orlando, FL (Remote)
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Bilingual Remote Customer Account Representative
Bluegreen Vacations Orlando, FL (Remote) Full-Time
Job Details
WORK FROM HOME! Bilingual Customer Account Representatives needed…
Bluegreen Vacations is offering full-time AND part-time opportunities for Spanish/English Bilinguals to work from home in Orlando, Florida/Central Florida.
Submit your resume and apply today to be considered for this opportunity starting November 11!
Share Happiness: Just as every person needs a purpose, a place to belong, a reason to exist and something to believe in, so too must companies know the why behind what they do. At Bluegreen Vacations, we believe in the power of vacation. We believe vacations make people happier by sharing time together, smiles and memories. Our purpose is to share happiness.
BILINGUAL CUSTOMER ACCOUNT REPRESENTATIVE
(ADVANCED LEVEL CUSTOMER SERVICE)
We offer You Great Benefits!
Guaranteed hourly base pay with additional incentives for performance
average earning capability is $20 per hour
Generous benefits package
Fun, team-oriented environment
Inbound call center; no telemarketing
Career advancement opportunities
Opportunities to volunteer in the community and fundraise for charitable organizations
Comprehensive training program
Vacation Discounts
Great benefits OF working part-time!
With fewer hours committed to work, part-time may lower stress levels
Perfect for individuals transitioning into retirement or back into full-time work
A great way to supplement income from other sources or jobs
Provides flexibility to work from home, saving time and money on commuting
Learn new skills, explore different industry, and diversify experience
Allows for a more gradual shift in career pace
College students
Offers more flexible schedules, allowing individuals to balance work with personal commitments, family responsibilities, and other interests
Leaves room to pursue further education, personal projects, hobbies, or starting own business
BILINGUAL CUSTOMER ACCOUNT REPRESENTATIVES
In this customer service role, you will use your creative problem-solving abilities to directly, and positively, impact the customer experience. Our contact center receives inbound calls from both Spanish-speaking and English-speaking customers who need help with specialized and complex account questions that cannot be completed online. In addition, Bilingual Customer Account Representatives correspond via email and online chat communications. And, that’s where you come in…saving the day with confidence and providing excellence in customer care!
The opportunities within this role include personalization of the customer’s journey from start to finish of each conversation, reservation assistance and assurance of accurate vacation details, and overall customer satisfaction. How does this sound to you? If your first thought was, “This is me! I know how to provide excellent customer service. I can do this!” We want to hear from you!
WHAT WE NEED FROM YOU…
Bilingual Spanish/English verbal and written communication skills
Prior customer service experience, 2 years preferred
Ability to work from home with focus space and limited distractions
Must have high-speed Internet service
Must live within the state of Florida, and less than 100 miles from Orlando zip code 32819
Problem-solving and the ability to exercise critical thinking
Confidence to take the empowerment given and make/present decisions for customer solutions
Willingness to pursue the goal of continual improvement, adapt in a changing environment, anticipate customer needs, and exceed customer expectations
Outstanding communication skills
Detail-oriented service
Strong negotiation and organizational skills
Ability to offer comparable alternatives
Ability to navigate multiple systems including MS Office, internet, and internal programs
Bachelor’s degree (preferred); high school diploma or G.E.D. equivalent (required)
Important Note:
Our schedules include evenings and Saturdays (with Sundays and one weekday off)
More About Bluegreen Vacations Corporation…
At Bluegreen Vacations, we know where our true value lies. It’s not only in our 70+ resorts spread across the U.S. and Caribbean, or even our 220,000+ owners and their guests. It is our associates-the people who work here and create remarkable vacation experiences for our owners and guests-who we value most. They are the ones that make it happen every day, at our resorts, administrative offices, and sales, marketing and support locations. It’s why we value our associates and do everything we can to support their success and growth.
Our collective success is reflected in the recognitions we’ve earned as one of Achievers “50 Most Engaged Workplaces in the U.S.” and one of Sun Sentinel’s 2019 “Top Workplaces in South Florida.”
2023 ICMI Global Contact Center Awards Runner-up for Medium sized contact center.
Awarded Best in Class Remote Contact Center at the 2021 CCW Excellence Awards.
Ranked #65 on the Forbes list of America’s 500 Best Midsize Employers in February 2022
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Job Snapshot
Employee Type Full-Time
Location Orlando, FL (Remote)
Job Type Sales, Customer Service
Experience Not Specified
Date Posted 10/04/2024
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The Official Vacation Ownership Provider of Bass Pro Shops® and Choice Hotels®.
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The Official Vacation Ownership Provider of Bass Pro Shops® and Choice Hotels®.
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© 2023 Bluegreen Vacations Unlimited, Inc. All rights reserved. 4960 Conference Way North, Suite 100, Boca Raton, FL 33431 United States. Bluegreen is a licensed Florida Seller of Travel, Reg. No. ST36225, Washington Seller of Travel, Reg. No. 602511860, and a Michigan licensed real estate broker, license #6501315258, 03095 Boyne Mountain Road, Boyne Falls, MI 49713. NE: Harold H. Johnson of 16909 Lakeside Hills Plaza, Suite 119, Omaha, NE 68130 is BLUEGREEN VACATIONS’s designated Nebraska real estate broker, California Seller of Travel, Reg. No. 2083124-50 (Registration as a seller of travel does not constitute approval by the State of California). California law requires certain Sellers of Travel to have a trust account or bond. This business has a bond issued by Travelers Casualty and Surety Insurance Company in the amount of $100,000.00. Void where prohibited or restricted by law and/or where state registration and/or licensing requirements have not been met.
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Bluegreen Vacations Corporation does not provide language services or translation services of any communication in to languages other than English. Translation and descriptions of commonly-used debt collection terms are available in multiple languages at the New York City Department of Consumer and Worker Protection website, www.nyc.gov .
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