Service Area Delivery Manager

Join our team as a Service Area Delivery Manager in Lending, Leasing and Factoring area!
Yes, you can! That’s our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally.
Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion.
As the Service Area Delivery Manager in in Lending, Leasing and Factoring area, you will lead the delivery of IT services within your domain, ensuring alignment with service roadmaps, SLAs, and business goals. You will collaborate with the Service Owner, manage internal resources and vendors, oversee budgets, and ensure compliance with governance and risk frameworks. Your primary focus will be on delivering high-quality IT services, driving continuous improvement, and maintaining operational stability. In addition to your direct responsibilities, you will also take on the role of a functional manager, overseeing the development and performance of cross-functional teams.
What You Will Do:

Manage IT services development and delivery in your service area (domain) according to the agreed development roadmaps, SLAs and performance targets by engaging wider Luminor Technology organization and our vendors

Monitor and resolve IT service delivery and management problems, process issues and escalations

Manage IT service requirements, delivery and improvements while ensuring high quality of services provided and great experience for internal customers

Decide on the most efficient way to deliver the IT services including the choice of technology, underlying processes, tasks and procedures, internal resources and vendors

Provide input into IT service roadmap (functionality and quality) including justification for necessary investments and improvements of functionality

Manage change pipeline (backlog) and budget within the domain under your responsibility

Day-to-day management of internal resources, vendors and dependencies to other IT services

What We Expect:

Proven leadership and change management skills in rapidly changing organizational environment, including setting up or transitioning to new roles and ways of working

Experience of working with internal technology organization and multiple vendors according to various service delivery models and project/programme setups

Understanding of how modern technology supports and enables business contributing to the creation of value for customers and competitive advantage

Results oriented and structured approach to IT service delivery with proven track record of delivering tangible results as part of the team, including external contractors and vendors

Extensive (5-7 years) experience in IT services delivery, including managing service processes, delivery units or teams, implementing change programmes and projects, stakeholder management

Knowledge of and practical experience with IT service delivery management frameworks, processes and procedures

Preferably a solid knowledge in Lending / Leasing area

Good technical skills and knowledge, particularly from application development and maintenance lifecycle perspective

Fluency in communication in English

What We Offer:

Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)

International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humor and having fun

More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor’s note needed

Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life

Professional growth. Internal and external training programs, workshops, conferences, online training etc.

Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

Gross salary. 4400 – 6800 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is 3rd of November. We are looking for a candidate primarily already located within the Baltics please apply with your CV in English and PDF format!
Luminor is the leading independent bank in the Baltics and the third-largest provider of financial services in our region. We serve the financial needs of individuals, families, and companies. Just like our home markets of Estonia, Latvia, and Lithuania we are young, dynamic, and forward looking.
Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.

Luminor Group