Transworld Systems Inc.
Overview:
Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Work Location: Remote but must be located in Augusta, Georgia
Compensation: $15.00/hour
Paid Training Start Date: Monday, December 9, 2024
Training Hours: Monday thru Friday: 8am – 5pm EST
Hours of Operation (following training): Monday thru Friday: 7am – 9pm EST and Saturday: 7am – 5pm EST (Mondays are 10-hour shifts)
*Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities:
In This Role, You Will:
Assist customers with their accounts
Ensure all account information is accurately documented in client’s system
Provide detailed explanations of account status and inquiries to customers
Assist customers with delinquent accounts based on various state guidelines
Adhere to State and Federal regulations pertaining to your job duties
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc)
Qualifications:
Ideal Candidate Qualifications:
Prior call center experience is REQUIRED.
Excellent written and verbal communication skills are needed.
Experience navigating multiple systems/screens while speaking with customers.
Active listening to understand the customers’ needs.
Great problem-solving skills.
Must be proficient with Microsoft applications.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP Pay Range: USD $15.00 – USD $15.00 /Hr.
Transworld Systems Inc.
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