VA Team Lead – Philippines, Remote

VA Team Lead – Philippines, Remote
Application Deadline: 22 November 2024
Department: Magic EA
Employment Type: Freelance
Location: Philippines
Compensation: $3.50 / hour
Description
About Magic
is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of in 2015. Since then we’ve grown to 1000+ remote workers, with strong venture-backing (including ) and over $30M in funding to date. We are fully remote across Asia and US time zones.

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Why does this role exist?
Get ready to take charge and make magic happen as you step into the role of Magic EA Team Lead, managing a team of virtual assistants (VAs). You’ll be responsible for maintaining and growing the company’s clients and overseeing a team of virtual assistants (EAs). You are also responsible to create a flourishing work environment for assistants to excel and grow as an individual. Help EAs excel and retain with their clients for as long as possible.
Interface with Clients & Assistants – assistants are your main priority, and you’ll help regulate the relationship between the client and assistant.
The impact you’ll make:
Quality Assurance and Communication Ninja – Keep a ninja-like watch on the VAs’ output quality and task strategies, ensuring they’re slaying it with precision.

Be the KPI master, keeping a tight grip on metrics and performance to drive success.

Channel your inner quality guru, reviewing output and guiding assistants to level up their game.

Create killer coaching plans to elevate underperforming assistants and unleash their full potential.

Account Management: Fuel explosive growth for clients’ businesses and be their ultimate go-to person for all things VA and quality-related.

Set the rhythm for check-in meetings, feedback loops, and performance updates like a boss.

Collaborate with clients to define the secret recipe for their account’s success.

Help build and update killer SOPs and guidelines for our rockstar assistants.

Smoothly handle account adjustments, expansions, and finding the perfect assistant replacements

Interdepartmental Communication – Work with other teams and departments to drive success in the client and assistant’s day-to-day

Following through with account adjustments and expansions

Collaborate with the Customer Success Managers on the account and next actions

Other duties as required

Skills, Knowledge and Expertise
We’re on the lookout for someone who has:

Bring at least 3 months of team leadership experience, ideally in the virtual world

Wow us with top-notch English skills, whether typing away or chatting it up

Navigate Google Sheets like a pro and pick up new tech tools with ease

Spot the little details and keep things running smoother than a well-oiled machine

Think on your feet, bounce back from challenges, and always find a way forward

Juggle multiple projects without dropping the ball, and pivot when needed

Thrive in our fast-paced environment where no two days are the same

Hit deadlines like clockwork

Bonus points if you’ve got experience handling client communications

Your superpowers are…

Being down-to-earth and willing to soak up new knowledge.

To thrive in our work-from-home setup, it takes more than just liking it; you need the right attitude to collaborate effectively within our One Plow Culture.

In a fast-paced environment, when it comes to Magic, we take it up a notch and move at lightning speed.

Your sharp eye for details and ability to grasp complex concepts.

Magic, being a start-up, understands that we’re not perfect. However, we have a GSD mindset where we don’t sulk; we fix things and get them done.

If you’re interested in joining our team, here’s our hiring process: * Complete our pre-qualifying questions

Participate in the Plow Test: a one-way video interview

Interview with our Recruiting Team

Take cognitive assessments

Final interview with the Operations Team

Receive a job offer

Begin our Training program

PS: If you’re not a fan of collaboration, paying attention to instructions, or asking questions, it’s probably best to skip applying and save yourself some time.
Why Magic?
Magic AI:
Join Magic Inc. and experience a whole new level of productivity! With exclusive access to cutting-edge AI solutions, our employees supercharge their efficiency, working smarter, faster, and with unrivaled accuracy. #ProductivityBoost #AIAdvantage
Permanent WFH:
Unleash your creativity from anywhere with Magic Inc.! Enjoy permanent work-from-home freedom and discover endless possibilities to sharpen your problem-solving skills. Where will your imagination take you? #RemoteWorkPerks #UnlimitedPotential
Magic’s Community:
At Magic Inc., we believe in fostering a community built on clear communication and transparency. Join our bi-weekly Town Halls where we share milestones, company updates, and more. Together, we create a collaborative environment that propels us forward. #TransparentCulture #StrongerTogether
Mental Health:
Your mental health matters at Magic Inc.! We prioritize your well-being by encouraging breaks and self-care. Take time to recharge and do something that brings you joy. Your mind and body deserve it! #MentalHealthMatters #SelfCare

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