We are in search of an experienced and versatile individual to take up the role of Operations Manager to oversee our catering operations in Botswana.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. to find out more about who we are in a nutshell.
The Operations Manager will be incharge of leading the Tsebo Catering business strategy for Botswana, this would include the achievement of operational and financial targets and growth of the business.
Duties & Responsibilities
1. Operations and Service Delivery
Oversee daily catering operations, ensuring service meets customer expectations and contracts.
Manage food production, logistics, staff, and compliance with safety and hygiene standards.
Allocate resources efficiently, manage relief staff, and maintain high service standards through inspections.
Ensure smooth unit openings/closures and retain contracts by building strong client relationships.
Manage assets, train staff, and maintain records while following company policies and legal standards.
2. Communication & Stakeholder Management
Hold regular client meetings and document at least one formal meeting per month.
Respond promptly to client and management requests, taking necessary action.
Complete monthly reports as agreed with clients, including specific requirements.
Communicate company information effectively to contract managers and staff.
Build and maintain strong client relationships, acting as the main contact for queries and feedback.
3. Labour management/ Team Leadership & Development
Lead, train, and motivate a diverse catering team, driving continuous improvement.
Oversee staff scheduling, recruitment, and ensure biometric system adherence.
Approve salaries, monitor labor/turnover ratios, and ensure disciplinary code compliance.
Represent the company in CCMA cases and union meetings.
Conduct performance appraisals, update personnel files, and participate in succession planning.
4. Health and Safety/ Compliance & Quality Assurance
Ensure compliance with OHS requirements, company policies, and legislation.
Conduct regular audits and inspections for quality and regulatory compliance.
Ensure all catering activities meet Tsebo’s policies, local laws, and food safety standards.
5. Strategic Planning
Collaborate with senior management to develop and implement strategies for efficiency and growth.
Identify opportunities to expand services and increase revenue.
Stay updated on industry trends and apply best practices in operations.
6. Unit/Financial Management
Control operational budgets, ensuring cost efficiency and profitability.
Meet financial targets for sales, costs, and profitability, and manage procurement for cost-effective purchasing.
Ensure units operate within budget guidelines and prepare accurate budgets and forecasts.
Monitor billing, financial results, leave liability, and manage debt collection and overtime billing.
Identify additional business opportunities within existing contracts.
7. General
Stay updated on industry trends and suggest innovations for the business.
Maintain team morale and motivation through strong communication.
Attend meetings, training, and conferences as required.
Ensure company objectives are met and manage client or management initiatives.
Uphold the TCS brand, comply with legal requirements, and explore cross-selling opportunities.
Skills and Competencies
Over 5 years of middle management experience
Expertise in budget management, forecasting, and financial reporting
Skilled in managing large teams and client portfolios
Knowledge of catering operations and healthcare safety regulations
Proficient in staffing scheduling and task assignment
Strong understanding of business management principles and industrial relations
Excellent client relationship management and communication skills
Leadership abilities with a focus on teamwork and collaboration
Detail-oriented with a strong sense of urgency
Effective problem-solving skills and ability to work under pressure
Capable of working independently
Qualifications
Minimum Matric
Relevant tertiary qualification and/or corporate catering environment experience.
Knowledge of legislation relevant to the Catering industry and Botswana legislation.
Experience in managing staff and a number of contracts
Knowledge of Infection Control, food production and Safety regulations in healthcare environment
Must have a valid driver’s license and own reliable vehicle
Tsebo Solutions Group
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