We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
COMPANY DESCRIPTION
SAP’s vision is to help the world run better and improve people’s lives. As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
POSITION SUMMARY
SAP, the Cloud Company powered by HANA, is the market leader in enterprise application software. Through its digital core SAP empowers people and organizations to work together more efficiently and use business insight more effectively.
SAP Customer Services & Delivery – Premium Hub – CoE is recognized for its world-class customer care, its leading service and support offerings and its fast-growing business. We strive to further improve our innovative service portfolio and our customer engagement programs, as well as increasing our delivery efficiency regardless of the deployment mode. Our target is to increase business outcome for customers, make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise, cloud, hybrid).
This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.
EXPECTATIONS AND TASKS
Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
Collaborate with teams in other regions and/or functions across the globe
Actively provide customer feedback to development based on delivery
Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
Be engaged on the latest technologies and SAP products
Be accountable for projects and services and deliver Enterprise Support services / projects
Drive new initiatives and activities
Develop new service contents, trainings, specifications and documentation
Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Degree in Computer Science, Information Systems, Physics, Maths, Engineering or similar
Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud etc.
Technology: SAP BASIS/ ABAP / Netweaver (Basic to Advanced knowledge)
Application: S/4 HANA
SAP Cloud Platform or SAP Cloud Applications
Programming skills
Database skills – SAP HANA & other legacy DB
Proficient English language skills
Technical inquisitive nature with strong analytical and problem-solving skills
WORK EXPERIENCE
10+ years of relevant experience in SAP products and technology required.
Minimum 3-4 years project/delivery experience on SAP Cloud solution in any one functional area like Success Factors, Ariba, CX, IBP (Digital Supply Chain), SAC. Relevant module specific certification would be a plus
Strong programming knowledge especially in SAP technologies such as object oriented programming in ABAP, databases, CDS ODATA and SAP Fiori.
Strong knowledge of databases (database design, efficient queries). Database performance tuning & administration (preferably HANA) would be required.
Ability to interpret & explain SAP Early Watch Alert (EWA) reports to customer would be a plus.
Understanding of Cloud native architecture and development is a plus.
Ability and willingness to learn and scale up in focus areas within SAP like S/4 HANA and SAP Cloud platform
Excellent verbal, written and presentation skills required as this is a customer facing role in delivery.
Work with geographically distributed teams seamlessly.
Ability to transfer business requirement into a realizable technical requirement and support in content development is a plus
Proven knowledge about SAP Services & Support Portfolio
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]). Successful candidates might be required to undergo a background verification with an external vendor.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 397175 | Work Area: Customer Service and Support | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Requisition ID: 397175
Posted Date: Oct 23, 2024
Work Area: Customer Service and Support
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 – 10%
Location:
Bangalore, IN, 560066
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