Ecomate
Location: Online (Remote)
Job Type: Full-Time
Job Description:
We are seeking a dynamic and tech-savvy Customer Service Agent to join our e-commerce team. In this role, you’ll be the frontline in providing support and building lasting relationships with our customers. You’ll use a Helpdesk platform to efficiently respond to customer inquiries and employ Shopify (E-commerce Platform) to verify and manage orders. Your main goal will be to ensure a smooth and enjoyable shopping experience for our customers.
Key Responsibilities:
Handle customer inquiries and issues through the Helpdesk platform with professionalism and empathy.
Verify and manage customer orders using Shopify, ensuring accuracy and timeliness.
Provide information about products, services, order status, and other general inquiries.
Resolve complaints and process returns or exchanges in a customer-friendly manner.
Collaborate with the team to improve customer service procedures and standards.
Requirements:
Minimum B2 level proficiency in English (OBLIGATORY)
Tech-savvy with the ability to quickly adapt to new software and technologies.
Excellent communication and problem-solving skills.
Ability to work independently in a remote setting.
Higher Education; further education or experience in customer service is a plus.
Benefits:
Competitive salary with performance incentives.
Flexible working hours.
Opportunity to work in a dynamic, fast-paced e-commerce environment.
Comprehensive training and professional development opportunities.
If you have a passion for customer service and are looking for an opportunity to grow with an
exciting e-commerce company, we would love to hear from you!
Emploitic
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