Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service –Senior Process Associate – German – Remote Romania
What will your day-to-day role involve!
Responsibilities
Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
Processing orders / customer requests
Booking of Orders in the ERP system
Handling customer requests
Ensure resolution to customer requests
Follow-up on pending items
Reporting
Offering information to customers via e-mails/phone;
Updating ERP regarding clients, supplies, pricing;
Gathering information from logistics partners and informing customers regarding availability and deliveries;
Creating orders (SOs) in the ERP system;
Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
Building a relation with clients and sales representatives;
Checking and solving potential issues between client purchase orders (PO) and system information;
Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders (export, transport, customs)
Daily monitoring the assigned orders and customer requests
Solving issues regarding damaged goods, shipment delayed, etc
Managing any issues, looking for solutions along with all the parties involved
Escalating any problems, delays, inconsistencies
Handling complaints related to logistics and return transports
Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Qualifications we seek in you!
Minimum qualifications
Very good knowledge of German, C1
Communicative level of English.
Accounting knowledge – intermediate level;
Good MS Office (especially MS Excel) knowledge.
Analytical thinking and self-starter.
Preferred Qualifications
Personal culture and client management expertise.
High motivation and ability to learn
Ability to work under time pressure
What can we offer?
Attractive salary;
Stable job offers – employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
Genpact
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