IT Support Engineer – Remote
If you are a driven IT professional, with experience dealing with clients remotely, then this is a superb opportunity to upgrade your knowledge and make use of your skills!
Our client in the UK is looking for a sharp, technically astute, articulate, quality-driven, customer-focused IT Support Engineer to join their growing SA Remote Support Team.
The company offers excellent development opportunities, while working alongside a team of brilliant and tech-savvy professionals. You will work in a fast-paced environment, delivering high quality support to clients.
Main Responsibilities:
Provide IT support to customers in a professional and friendly manner.
Answering the Helpdesk Support phone calls, texts, tickets and chats.
Work alongside senior engineers on projects.
Resolve tickets and ensure they are completed within SLA’s.
Fully document all troubleshooting steps and create knowledge base articles of resolutions.
Monitor system alert tickets and be proactive in remediation of issues.
Remotely troubleshoot and quickly diagnose issues.
General user support for office applications, MS Office, Windows 10, iPhone / iPad and Corporate Mobile device/Smart Phone Support.
Support and management of multi-function devices.
Actively seeking opportunities to improve client’s IT systems and IT operations.
Maintaining strong client relationships and delivering excellent customer service.
Problem solving and good decision making is an essential part of this role.
You need to be:
Relentlessly seeking your passion
Dedicated to caring for others
Eager to learn and loves teamwork
Do you tick the below boxes? We want to hear from you!
Min 2 years’ experience working in a similar IT based Service Desk role.
Higher Diploma/Certification (Office365, Azure, A+, Network+, Security+) is desirable, but not necessary if you know your stuff!
Previous experience working in an MSP (an advantage)
Experience in working in a high pressurised environment and ability to multitask.
Excellent understanding of a Service Desk environment.
Customer focused with excellent customer service skills.
Ability to work within a team.
Demonstrated ability to quickly grasp and evaluate new systems/products.
Ability to communicate technical information to non-technical people.
Results focused, competitive drive and ability to work under pressure.
A service orientated attitude – you do what it takes to get the job done correctly.
Excellent analytical and problem-solving skills.
Pro Talent
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