Our technology client in Broomall, Pa is looking for several Credit Service Representatives to join their growing team!
Hours: Monday – Friday, 11:30am – 8:00pm Eastern Standard Time (EST). Training (3-4 weeks) will be 8:30am – 5:00pm EST. After training, you will transition to your regular scheduled shift of 11:30am – 8:00pm EST.
This is a Direct Hire, Remote or Hybrid role, your choice (after 3 week training program onsite at Broomall Pa HQ). This awesome position offers hourly rate up to $19.50/hour with excellent benefits including a company performance bonus.
Essential Duties And Responsibilities
Provide excellent customer service to clients and customers, responding to inquiries via phone and email about organizations services.
Fulfill client verification requests with third party creditors, via phone, email or fax.
Assess customer needs, troubleshoot issues, and provide solutions in a timely and professional manner.
Maintain a deep understanding of products, services and policies to ensure accurate and consistent communication to the customer.
Liaise with other departments within organization to handle requests and queries from customers effectively.
Follow communication procedures, guidelines, and policies, ensuring compliance with data privacy regulations and secure handling of confidential information.
Keep accurate records of customer interactions, process customer accounts, and file documents.
Continually identify ways to improve customer service experience and participate in creating and implementing them.
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