Remote Team Leader – RCMP sales area – Budapest (Astoria)

Remote Team Leader – RCMP sales area – Budapest (Astoria)
“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”
Location
Budapest (Astoria)
Employment type
Teljes munkaidő Határozatlan idejű
Department
Értékesítés és kereskedelem
Deadline
2024-11-04
You already applied for this job.
Jelentkezői profil (cím) Ki vagy te
Jelentkezői profil (cím) We believe your backpack consists of:

Strong knowledge of how to motivate, evaluate, coach and empower both generalists and specialists individually as well as to create

togetherness within teams

Deep understanding of the leadership styles needed to balance different needs among co-workers (e.g. high level of creativity, detailed

knowledge and clear ways of working)

Passion for leading others and energized by developing and challenging people to reach set individual goals

Good knowledge of change management and understanding of key factors for a successful change initiative

Broad knowledge of the Contact Center business and the omnichannel customer meeting (within Sales or Resolutions)

Energized by togetherness and reaching common goals as a team

Motivated by working in a dynamic and result driven retail environment

General knowledge of the people planning process and the recruitment process as well as understanding how to contribute to these

High level of data/computer proficiency

Motivated by sharing and living the IKEA culture and values

Passion for home furnishing and people’s life at home

Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people

For internal: Basic knowledge about Ingka processes, tools, IKEA product range and services

For internal: Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels

Your backpack is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to
think long-term and invest in people’s development together with us.

The ideal candidate has:

Minimum 1 years of sales experience within contact centre

Minimum 1 year of experience in leading and/or influencing co-workers

Kulcs felelősségek (cím) A felelősségi köröd
Kulcs felelősségek (cím) In this role, you will:

Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the

work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand

Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement

areas in processes and behaviors

Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building selling and

cross selling competence, securing succession and enhancing the quality of soft skills in the customer meeting

Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals

Identify improvement needs in the work environment thus contributing to create a great place to work

Contribute with operational and functional expertise to the Schedule/Intraday department to ensure an optimal number of co-workers are

available to meet the customer at all times, thus maximizing sales opportunities

Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Finding new sales opportunities constantly striving innovation to drive business forward.

Csapat jövőkép és küldetés (cím) – Alapértelmezett nyelv Erről a munkaterületről
Csapat jövőkép és küldetés (cím) – Alapértelmezett nyelv Drive an exceptional customer experience by building and leading high-performance teams within an assigned area that engage with customers in
all remote channels, thus securing long -term growth.
This happens through inspirational and empowering IKEA leadership with focus on enabling the Generalists’ ability to perform their remote
customer-facing tasks as well as enabling Specialists to support Generalists in the best possible way.
Teremtsünk kapcsolatot (cím) Kérdéseid vannak és támogatásra van szükséged? Vedd fel velünk a kapcsolatot!
Teremtsünk kapcsolatot (cím) Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace. And as the world’s
leader at life at home, you have exceptional opportunities to grow and develop together with us.
Helyi szakasz (cím) – ru-RU WHAT WE CAN OFFER:
Helyi szakasz (szöveg) – da-DK Base starting salary: 488.000HUF
Space for unleashing your entrepreneurship and your ideas.
Environment for leveraging and development of your leadership skills.
Coaching and support from your leader.
Involvement in various processes and decisions.
Career step which could lead to a wide range of positions within IKEA in the future.
Miért fogsz szeretni minket
Svédország erdejeinek mélyéből induló kultúránk és értékeink az egész világ körül ismertek. Az kínálatunk lelkét a gyönyörű lakberendezési termékeink és megoldásaink teszik ki, melyeket a bolygónk iránti törődéssel gyártottunk és melyek vásárlók millióit érintenek meg. Az üzletünk lelkét a csodálatos munkatársaink jelentik, akik a sokszínűséget képviselik és szenvedélyük az otthoni élet. Mindannyian közreműködünk és szeretnénk együtt fejlődni. Az álmunk, “szebb hétköznapokat teremteni az emberek többsége számára” inspirál és vezet minket mindenben, amit teszünk. Ez az IKEA.
Ami közös mindannyiunkban

Az értékeink szerint élni

Egyedi önmagad lenni, miközben másokat tisztelsz és befogadsz

Lakberendezés iránti szenvedély

Teljesíteni&eredményeket felmutatni tanulás&fejlődés közben

Érezzük jól magunkat!

IKEA