Paragon SPG, LLC

About us:
Paragon SPG, LLC is a leading business solutions provider specializing in customer experience and innovative strategies. With a focus on consistent results and a commitment to outstanding service, we bring a unique blend of state-of-the-art technologies and good-old-fashioned customer service to the organizations we support. Our diverse team of professionals works tirelessly to enhance and streamline businesses, helping them to achieve their goals and navigate the complexities of today’s business environment.
The Opportunity:
We are currently looking for a motivated and dedicated Online Support Representative to join our remote team. This entry-level position is an excellent opportunity for any individual seeking to begin a career in the customer service field. The ideal candidate would help in addressing customer inquiries and resolving support issues with a professional and friendly demeanor.
Job Responsibilities:

Respond to customer inquiries through various online channels in a timely and professional manner.

Identify, troubleshoot, and resolve customer issues in a professional manner.

Maintain a high level of knowledge about our products and services in order to provide accurate information to customers.

Document customer interactions and transactions, recording details of inquiries, comments, complaints, and actions taken.

Work closely with other team members and departments to ensure the highest level of service is provided to all customers.

Desired Qualifications:

A High School Diploma or equivalent is required.

Excellent written and verbal communication skills are a must.

Candidates should have basic computer and internet skills.

Prior experience in a support role or customer service field would be an added advantage, but is not necessary as training will be provided.

The ability to stay calm and courteous under pressure while managing multiple tasks is essential.

Nice-to-Have:

Experience with customer service software and platforms.

Knowledge of common industry software and platforms.

A positive, outgoing personality and a genuine love for helping others.

The ability to work effectively in a remote team environment.

Paragon SPG, LLC

You must sign in to apply for this position.