IT Assistant

Job Location:
Nationality: National
Category: Information Technology
Employment Type: Full Time
Salary: As per organization salary scale
Vacancy Number: AICS2024-11-03
No. Of Jobs: 1
City: Kabul with Provincial Travels
Organization: Afghanistan Institute for Civil Society (AICS)
Years of Experience: At least 1to 2 years experience in working with non-profit organizations in releted position
Contract Duration: One year with possible extension
Gender: Male
Education: Bachelor’s degree in computer sciences or other relevant area.
Close date: 2024-11-12
About Afghanistan Institute for Civil Society (AICS):
Civil society has long been a key factor in addressing a full range of issues in the social, cultural, religious, humanitarian, and political life of Afghanistan. With the focus on the transition to Afghan leadership, civil society, particularly local and national non-governmental organizations (NGOs), have the potential to play an important and complementary role in Afghanistan in the delivery of the government’s priority programs, in supporting improved governance, in connecting the wider Afghan population to the state, and in advocating for the vulnerable and excluded.
NGOs in Afghanistan face challenges, including financial and capacity gaps and a public trust deficit, in their endeavors to play such a role effectively. The government, the international community, and civil society have been considering methods by which to support NGOs to address these challenges and realize their potential, dating back to discussions at the Conference on Enabling Environment for Effective Private Sector Contribution to Development in Afghanistan in June 2007. One of the outcomes of these considerations was the formation of a working group, with representation from international and national NGOs, key national NGO networks, and civil society professionals, to establish an organization that will enable NGOs to address these challenges.
The Afghanistan Institute for Civil Society (AICS) objectives are: * To raise the credibility of the civil society sector by certifying local NGOs using locally defined and internationally recognized standards.

To systemize capacity-building efforts by coordinating initiatives using measurable performance indicators.

To strengthen the role of civil society in Afghanistan’s development through policy dialogue and active engagement with the government, donors and the broader development sector.

To provide a channel for resources for civil society by strengthening philanthropic and corporate social responsibility efforts.

Job Description:
The IT Assistant will help others in all aspects of the IT department’s work. They offer vital support to colleagues, and the role will often include liaising with other departments to keep the company’s networks and systems working to their optimum levels. This varied role also offers the chance to gain an understanding of the various aspects of Information Technology and establish an excellent career path.

Installation/Configuration of Server 2012, 2019, and 2022 (PDC, ADC, File, Exchange) LAN/WAN systems

Updating/Troubleshooting the AICS website with up-to-date relevant information/contents

Installation/Troubleshooting of AICS standard-approved software

Installation/Configuration of Firewall (Kerio Control), anti-virus and backup systems

Installation/Configuration of operating system (Win7, Win8 and Win10, Win11) and MS Office package

Creating/Updating users in the active directory (Create, Edit, Password reset)

Creating/Updating emails for AICS staff with Microsoft Office365 (Create, Edit, Password reset)

Installation/Configuration and troubleshooting of Outlook email accounts for AICS staff

Providing helpdesk support for solving IT-related issues for AICS staff during the business day

Providing on-call/remote support for solving IT-related issues for AICS staff during the holidays if required

Maintenance and troubleshooting of AICS printers/copiers, computers, and clients’ issues

Installation/Configuration of AICS PABX system

Installation/Configuration of network devices (switches, routers, wireless access points, etc.)

Arranging a spare part list for IT equipment (servers, laptops, desktops, printers, copiers), etc.

Maintenance, troubleshooting, and managing of the security camera (DVR system) such as downloading the recorded video from the DVR system for admin purposes

Support for the repair of IT Hardware equipment of the AICS office

Support the operations department and organization in daily operation activities for procurement, logistics, administration, and security

Updating/Tracking inventory list, to make sure all AICS assets are recorded accurately

Keeping detailed records of the office network’s configurations, peripheral specifications, problems and solutions

Monthly cleaning of all IT-related equipment

Performing other tasks/duties assigned by the supervisor

Job Requirements:

Bachelor’s degree in computer sciences.

1 to 2 years of related experience

Gool knowledge of LAN and WAN connectivity

Common client applications support such as Adobe Acrobat, MS Office

Setting up hardware and software applications as and when required

Fluent in Dari/Pashtu and English both in written and spoken

IT Assistants will be required to work with colleagues and customers on a daily basis, thus, they have to have well-developed written and verbal communication skills

Proven ability to develop an excellent working relationship and coordination with colleagues from operations and other departments

Afghanistan Institute for Civil Society (AICS)