Job Description:
Context
NRC opened its country office in the DR Congo in 2001, providing humanitarian assistance to affected populations in one of the most complex and longest running humanitarian crisis in the world. Currently, NRC has two Area Offices covering programmes in North Kivu, South Kivu, Ituri provinces, with field offices ensuring staff can reach people in need in some of the most remote and hard to reach areas of the country.
The Head of Support role is a Country Management Group position that oversees all the support functions, logistics, human resources, finances and ICT within the mission. The role is key to ensuring NRC’s programmes are receiving the support needed to implement programmes of high quality. Programming includes rapid response assistance – usually cash; shelter; WASH; livelihoods and food security; education; information, counselling and legal assistance (ICLA); and humanitarian mediation and protection. NRC’s portfolio for 2025 will total USD 24 million. NRC also co-leads the Protection Cluster with UNHCR, provides technical and coordination support to the shelter cluster, and leads the Housing, Land and Property sub-cluster
All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity, and accountability. These attitudes and believes shall guide our actions and relationships.
What you will do: * Line management for support managers of Finance, HR, Admin and Logistics and ICT
Member of the Country Management Group (CMG)
Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
Accountable to ensure quality support to project implementation
Facilitate the establishment and monitoring of master support budget, country level budgets and the Budget Programme Overview (BPO), including assessment and monitoring of costs and resource allocation
Responsible for the strategic development of country structures, related technical systems, human resource capacity and allocation
Accountable for the development of new and updated country specific technical SOPs, guidelines and tools related to programme support.
Provide input on operational support in proposal development, coordinate and align operational support with programme plans
Specific responsibilities
Contribute actively to strategic and key operational matters in budget management, logistics, and human resource management
Provide input regarding operational support to country strategy and contingency plan
Lead NRC internal policy and procedure development and reviews and contribute to strategic planning processes, including the development of efficient systems to achieve set objectives in the country
Ensure quality procurement and recruitment
Ensure organisational learning related to programme support, including technical capacity building
Implement regular follow ups with the support departments and staff in all geographical areas of the DRC
Cooperate with the Head of Programme (HOP) to ensure the quality control of proposals, budgets, and reports to donors and to local authorities
Support the Country Director with operational and support aspects enabling the effective implementation of projects in the country
Keep the Country Director informed about all support department issues of relevance to the overall management and coordination of the country programme
Prepare and control the quality of required reports to the Country Director, Regional Programme Director, NRC HQ (incl. monthly, triannual, and annual programme reports)
Ensure optimal use of human resources in the support department, incl. promotion of teamwork and team spirit, and ensure adequate development of staff
Undertake any other duties assigned by the CD as required
What we are looking for:
Minimum 6 years of relevant experience from a senior management position in a humanitarian/ recovery context
Experience from working in complex and volatile contexts
Expertise in allocation of resources and costs
Documented results related to the position’s responsibilities
Knowledge about own leadership skills/profile
Fluency in English and French, both written and verbal
Context/Specific skills, knowledge, and experience:
Ability to work under pressure and deliver on multiple and diverse priorities
Good understanding of field challenges
Solution-oriented attitude
Work experience in DRC and/or the Great Lakes is an asset
Strong technical knowledge of NRC procedures on finance, logistics and HR
Behavioral competencies
Strategic thinking
Managing performance and development
Empowering and building trust
Managing resources to optimize results
Please find the full job description
Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility. At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.
This position is open for internal only candidates.
DEADLINE TO APPLY: 26/11/2024 (included)
What we offer: * Contract of 12 months
Grade 11 in NRC scale
Location: Goma
An opportunity to match your career to a compelling cause
A chance to meet and work with people who are the best in their fields
Important information about the application process
Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
Submit your application and CV in English or in French for french speaking countries, taking care to attach your latest CV.
Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
If you have any questions about this role, please email
with the job title as the subject line.
Why NRC?
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
to see NRC in action.
We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:
do demanding and professional work, often in challenging contexts
join a work culture that empowers every employee to share ideas and take responsibility
be part of a welcoming and supportive community committed to human dignity
About Us:
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world’s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:
treat everyone with respect and dignity
contribute to building a safe environment for all
never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
Norwegian Refugee Council
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