Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location.
About the opportunity
Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, wage attachments, etc. are processed, reconciled, audited and transmitted accurately and timely.
What you’ll get to do
Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise
Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs
Create, update and review standard operating procedures and perform quarterly document reviews
Have an “I own it” attitude about deliverables and projects from start to finish
Proactively manage quarter and year-end payroll auditing
Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements
Achieve delivery of tasks in accordance with agreed schedules, procedures and standards – Meet or exceed process KPIs
Drive customer satisfaction by providing high quality of service – Execute corrective and preventive action plans
Record key delivery data for metrics purposes
Aim at becoming a Subject Matter Expert in process
Be an effective team player – Proactively highlight risks
Ensure that complaints are proactively escalated -Seek and respond to development feedback
Mentor & Coach new recruits in their process
Promptly escalate exceptions to the Seniors/Team Lead/Manager
Accountable for individual performance
Skills and experience we value
HSC Holder or Higher Education
At least 3 years of work experience in an office environment (desirable)
Domain Knowledge (desirable – else, to acquire during provided training)
Time Management and prioritization
Business Communication Skills (written and verbal)
Analytical and Reporting Skills
Computer Literate (MS Word, Excel, PowerPoint, Outlook)
What would make you really stand out
Quality Focus
Results orientation
Capacity to adapt to Change
Initiative
People Sensitivity
Customer Orientation
Teamwork & Cooperation
Other Requirements
Flexibility in terms of working hour – coverage from 4.00 or 5.00 PM (8 AM EST) to 400 or 5.00 AM (8 PM EST) – any 9-hour shift in that range.
Ability to work overtime (Weekday/Weekend) during year end season and including Mauritius public holidays.
Ceridian
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