Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
The Technical Solutions consultant is a subject matter expert within the function, providing excellent technical support and acting as a consultant across all Visa products in their area of responsibility.
This role is responsible for providing consultation level expertise to internal and external clients on all core products and services consumed during transaction processing. This includes but is not limited to products and services such as 3DS Authentication, Visa Cardholder Authentication service (VCAS), Visa Token Services (VTS), Smarter STIP, Visa Direct, All Pays (Google, Samsung, Apple). The incumbent will be responsible for supporting CEMEA wide initiatives, product activations accelerating time to revenue. They will work in collaboration with Client Resolution, Product, implementation, technology, and clients across all markets. The Technical solutions resource will also provide Global and regional teams with market intelligence and product performance insights. Projects and support cases will vary from moderate to complex depending on client and market maturity.
Additionally, the Technical Solutions Consultant will work cross-functionally with peers from other regions using the follow the sun support model. The incumbent will demonstrate an in-depth technical knowledge of all products and services under the Payment Flows representing all aspects of Visa technical support infrastructure. The incumbent will also develop and train team members and act as role model/leader within team.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Ideally educated to degree level, or equivalent in Computing or business-related subjects would be an advantage
Ideally a minimum of 3 years’ experience of processing/ecommerce systems and services, and their practical application
Minimum of 3 years’ experience in a customer support /Account Management role in financial services, software or information services
Experience with API integration, JSON feed, error/exception handling
Functional Project Management experience
Demonstrated success in customer relationship management
Able to convey technical and business issues and to solutions to various internal and external audiences effectively to support organizational plans.
Understanding of key business metrics and how to use data to inform business decisions
languages preferred but not required
Proven ability to manage complex technical systems across a number of products, platforms and services
Able to shift priorities and demonstrate a proactive willingness to influence others, and manage customer expectations
Familiar with Payment Industry Standards and their application
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
Enjoys learning about complex concepts and finding effective ways to communicate them in a clear, concise manner.
Willingness to travel
Comfortable using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, Visio, etc.)
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa
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