JOB OVERVIEW
Position Overview:
We are seeking dedicated Social Media Customer Service Specialists who have a passion for ensuring our users of MatchAwards.com social media platform users have the best experience possible. Through our ticket system, chat and phone support, you will be a vital link between our user community and our development team, helping to identify and rectify issues with a keen focus on continual improvement.
Key Responsibilities:
Know and show new users how to create effective profiles to maximize their contract, grant, job and loan offers.
Engage with users on social media platforms, addressing their queries and concerns.
Respond to customer questions through our in-house ticket system
Work with our in-house tools to conduct Beta Testing and ensure the smooth functionality of our products.
Enter relevant data accurately and efficiently.
Collaborate with our marketing team to optimize PPC and SEO strategies.
Identify potential product bugs reported by real users and coordinate with the development team for resolutions.
Skills & Qualifications:
Proven experience in Beta Testing.
Strong data entry skills with attention to detail.
Programming skills TBD.
Knowledge and experience with PPC and SEO.
Exceptional written and spoken English communication skills.
Ability to engage professionally and empathetically with users on social media platforms.
Proactive and able to work independently with minimal supervision.
Experience with Google Analytics, SEM Rush, Hotjar and other SEO Analytical tools, is a plus.
Prior experience in a customer service role, especially on social media platforms, is a plus.
SKILL REQUIREMENT
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