Cornerstone Chem-Dry
Benefits:
401(k) matching
Dental insurance
Employee discounts
Flexible schedule
Paid time off
Training & development
Vision insurance
The Administrative Dispatcher is the hub of the Call Scheduling Center.. This role is responsible for customer engagement in the form of phone, email and text platforms, working with Field Technician Leaders to coordinate Technicians, assist management as well with daily office operations.
If you enjoy a fast paced, customer focused and team oriented environment, Join our Team!
****This is NOT a remote position****
Shifts available: Please specify which shift you are applying for
Mon- Fri 9:30am-5:30pm
4 evenings a week 4-8 and Saturday 8 hour shift.
Responsibilities:
Be the “Voice” of our Clients by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
Promote and sell the full suite of services to inbound customer requests
Provide support to Technicians, Field Technician Leaders and Management
Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
Suggest upgrading treatments to customers to promote revenue
Follow-up with customer inquiries
Complete required forms / update database
Qualifications:
Demonstrated passion for excellent customer service
Effectively communicate with internal team members and customers
Previous dispatch experience (preferred)
Excellent ability to manage multiple tasks and maintain a positive attitude
Knowledge of and desire to learn and leverage technology
Learn and communicate Chem-Dry offerings and process
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Maybe subject to an on-site drug test
Benefits:
401k after 90 days
Dental and vision insurance after 60 days
Aflac
Vacation/PTO
Paid holidays
Our Call Scheduling Center’s mission is to fill our clients’ schedules by converting callers into booked appointments and estimates. the right team player will have a friendly phone voice, be detail oriented and easily adaptable to new opportunities.
Cornerstone Chem-Dry
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