Portuguese-Speaking Customer Support Advisor – remote or relocation

Job Title: Remote/Hybrid Portuguese-Speaking Customer Support Advisor (Sports Industry)
Location: Remote (Only in Bulgaria) / Hybrid Option Available / Relocation to Sofia Possible
Language Requirements: Minimum B2 Portuguese and B2 English
Industry: Sports
Position Summary:
We are seeking a Portuguese-Speaking Customer Support Advisor to join our team in the sports industry. This is a remote position available exclusively for candidates based in Bulgaria, with the possibility of a hybrid work setup. Additionally, if you prefer to work in an office environment, there is also the option to relocate to Sofia. You will be helping our Portuguese-speaking customers with a wide range of inquiries regarding our sports products and services. While prior experience in customer service or the sports industry is a plus, it’s not required as we offer full training. We provide all necessary equipment for you to perform your role and offer a competitive salary, health and life insurance, career development, and much more.
Key Responsibilities:

Customer Assistance: Deliver excellent customer support through various channels, including phone, email, live chat, and more. Assist customers with inquiries about our sports products, order status, shipping, returns, and other services.

Issue Resolution: Handle and resolve customer complaints and concerns quickly and professionally. Ensure that customers are satisfied with the solutions provided and their overall experience.

Product Information: Maintain a strong understanding of our sports products and services to provide accurate information to customers, helping them with product features, availability, pricing, and promotions.

Order Support: Assist customers with various aspects of their orders, including tracking, modifications, cancellations, and payment-related questions. Ensure the smooth processing of customer orders.

Customer Feedback: Collect and record customer feedback on their experiences. Provide actionable insights to improve customer service and the overall experience with our products.

Documentation: Keep accurate records of customer interactions in the CRM system, ensuring all information is well-documented for follow-up actions.

Team Collaboration: Work effectively with other departments, such as logistics, marketing, and sales, to ensure customers’ needs are met and to address any challenges promptly.

Continuous Learning: Stay up-to-date on product developments, company updates, and industry trends. Participate in training sessions to continuously improve customer service skills.

Required Skills & Qualifications:

Language Proficiency:

Proficient in Portuguese at a B2 level (both written and spoken)

Proficient in English at a B2 level (both written and spoken)

Strong communication skills, capable of conveying information clearly and professionally.

Experience:

Previous customer service experience is desirable but not essential

An interest in or familiarity with the sports industry is beneficial, but not a requirement.

Technical Ability:

Familiarity with customer service software and CRM systems is advantageous, though not mandatory

Ability to quickly adapt to new tools and systems.

Problem-Solving Skills:

Strong ability to address customer issues with professionalism and efficiency

Excellent problem-solving skills to ensure customer satisfaction and smooth issue resolution.

Self-Discipline:

Ability to work autonomously, especially in a remote or hybrid environment

Good organizational and time management skills.

Team Spirit:

A collaborative approach to work, willing to help colleagues and contribute to team success

Ability to thrive in a team-oriented environment.

Attention to Detail:

Ability to accurately process customer orders, inquiries, and interactions with a keen focus on detail.

What We Offer:

Competitive Compensation: A salary package that reflects your skills and experience.

Health & Life Insurance: Comprehensive health and life insurance coverage for your peace of mind.

Career Growth: Opportunities for personal and professional growth with access to training and career advancement in the sports industry.

Flexible Work Options: This position allows you to work remotely from anywhere within Bulgaria, with the option to switch to a hybrid work model. Additionally, if you prefer, there is the opportunity for relocation to Sofia.

Company-Provided Equipment: We supply all the necessary equipment, including a laptop, headset, and other tools required for your role.

Collaborative Environment: Be part of a dynamic, supportive team with a shared passion for sports and delivering exceptional customer service.

Work-Life Balance: Enjoy a flexible work schedule designed to support a healthy work-life balance.

How to Apply:
If you are passionate about customer service, fluent in Portuguese and English, and have an interest in the sports industry, we would love to hear from you. To apply, please submit your CV and cover letter explaining your language skills, experience, and why you’re excited about the role. We look forward to welcoming you to our team!

Cross Border Talents