Coach – Membership and Contributions – Gaborone

Job Ad & Profile Description
Position : Coach – Membership and Contributions – Gaborone
Health Risk Management (HRMB) Botswana invites suitably qualified, motivated and talented individuals to apply for the position Coach – Membership and Contributions.
The successful candidate will apply their financial expertise to ensure correct collection, reconciliation and allocation of member’s monthly contributions. The role will also provide one on one job support to their team, to assist them with the enhancement of their skills. The Coach will also take full responsibility for the quality assurance process of the department.

Responsibilities :

Investigate Employer Group and/or Member’s monthly payments and ensure correct allocation thereof.

Facilitate and conclude monthly payment arrangements with Members and ensure adherence thereof.

Ensure Service Level Agreement and/or Scheme requirements are complied with.

Effective and timeous resolution of members enquiries regarding contributions and membership.

Monthly follow up on discrepancies regarding contributions.

Monitor and resolve account discrepancies, billing errors, or disputes in collaboration with relevant stakeholders.

Develop and implement effective strategies to minimise outstanding debts.

Build and maintain sound relationships with all stakeholders.

Provide on the job training to teams, based of development needs identified through performance appraisals.

Do real time quality assessments.

Build and maintain positive working relationships between various departments.

Prepare and present periodic reports on collection performance, outstanding debts, and bad debt provisions.

Identify opportunities for process improvements and implement initiatives to enhance the efficiency of credit control operations.

Required profile for job ad : Coach – Membership and Contributions – Gaborone

Degree in Accounting, Finance, Business Administration, or related field.

At least 3-5 years of experience in credit control or debt collection, with 1-2 years in a supervisory role. Experience in a medical aid or healthcare-related industry is an advantage.

Strong leadership and team management skills.

Excellent communication and negotiation abilities.

Proficiency in financial software and MS Office, particularly Excel.

Analytical thinking and problem-solving skills.

Ability to work under pressure and meet deadlines.

Attention to detail and high level of accuracy.

Results-driven and proactive.

Customer-focused with strong interpersonal skills.

Ethical and professional conduct.

Job criteria for job ad : Coach – Membership and Contributions – Gaborone

Job category : Accounting, controlling, finance

Industries : Call centers, hotlines

Employment type : Fixed-term contract

Region : Gaborone

City : Gaborone

Remote work : No

Experience level : 2 to 5 years

Educational level : Bachelor

Spoken language : english > fluent

Number of Position(s) : 1

Team management : Yes

Leadership

credit control

Financial Acumen

attention to detail

data analysis

Communication skills

Finance

Accounting

Billing

Risk Management

Controlling

Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject “Report a job ad”.

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