Job Description:
As a Remote Outbound Sales Specialist, you will be responsible for generating monthly sales through outbound cold calling. This role is essential for the growth and expansion of Comcast Business Services and its product offerings. You will facilitate the sale of Comcast Internet, Voice, and TV services to both new and existing small and mid-sized business customers. The Remote Outbound Sales Specialist position is virtual, so self-motivation and a desire to exceed goals are crucial. You will be accountable for your individual results as well as your overall impact on the team.
** This role is available to candidates residing in New Hampshire, Connecticut, Massachusetts, Pennsylvania, Delaware, New Jersey, Washington D.C., and parts of Virginia. **
Remote Outbound Sales Specialist Compensation
Total Target Compensation (Base Pay of 17.06/hr plus Targeted Commission): Total $31.48/hr
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Disclaimer: The starting rate will vary and depends on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.
Remote Outbound Sales Specialist Benefits
Benefit packages effective on day 1 – Eligible to enroll in medical, dental, vision
401k available after 90 days
Paid training
Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) * (Must be in a Comcast serviceable area)
Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
Tuition Reimbursement (where applicable)
Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
Remote Outbound Sales Specialist Responsibilities
Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of techniques. Sell Comcast Internet, Voice and TV services to small and mid-sized business to new and existing customers
Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics
Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills
Consult with business customers on their business application, solicit referrals for potential new prospects and close web leads
May partner with field to provide referral of complex opportunities to the outside sales organization
Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues appropriately
Updates and maintains prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers’ orders are fulfilled
Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team – make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion & diversity
Do what’s right for each other, our customers, investors and our communities
Remote Outbound Sales Specialist Additional Requirements
High School Diploma / GED
2-5 years of applicable experience in a related or similar field
Demonstrates the ability to work independently with little or no supervision
Remote Outbound Sales Specialist Home Office Requirements
In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
Have a quiet work area in a location that provides privacy from other people, activities and noise
Have a steady work surface
Have a comfortable chair
Adequate lighting
Fast and reliable internet service
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is proud to be an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast is an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
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