Tap Payments

About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.
The Operations Team
Great ideas aren’t enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let’s do this
As a Tapster you will:

Provide quality customer care to inbound calls, chat and emails

Accurately categorize the reason for the customer call/chat

Raise support tickets with complete information to enable tracking and resolution of customer requests

Investigate and resolve customer complaints then close support tickets

Maintain a database of customer information

Escalate inquiries to the appropriate team

Assist customers with registration or account creation

Pass customer feedback onto the product or sales team to improve the organisation’s offerings

Respond promptly to customer inquiries

Maintain a positive, empathetic, and professional attitude

Capture customer satisfaction at the end of every interaction.

Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base

Contribute positively towards the achievement of performance targets in all aspects of the team’s activities

Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints

Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.

Work on a shift basis. (remote outside of business hours)

Carry out other duties, as assigned based on the demands of the business and growth of the role

What you will bring to the party:

1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startups

Preferred degree, but real-world experience is also accepted.

Ability to establish credibility and internal relationships

Understanding of client/merchant/stakeholder care

Awareness of how your role supports the business

Enthusiasm for working in a growing fintech

Ability to work in a team and follow daily tasks

Skills and knowledge to actively participate in meetings

Ability to deliver work on time

Problem-solving and quick-thinking skills

Ability to organize information and ask relevant questions

Strong communication skills in English, with a preference for Arabic language ability

Are you ready to shape the future of payments in MENA?
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.
Are you ready to shape the future of payments in MENA? become a Tapster!

Tap Payments

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