Partner Relationship Manager | JB | (Remote)

About the job Partner Relationship Manager | JB | (Remote)
About the Employer
An international FX company with global offices around the globe currently hiring for their Malaysia Office based in Bangsar, Kuala Lumpur.
Job Responsibility

Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer Partner Relations to enhance loyalty, minimise churn, and maximize lifetime value

Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalized support, and proactive engagement

Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly

Conducts regular analysis of Partners needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services

Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners

Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement

Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution

Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience

Conveys Partner requirements to the Business Development Officer Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system

Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators

Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the companys retention efforts

Acts in the best interest of the company at all times and collaborates with the rest of the Partner Relations team to promote the companys services effectively

Cultivates and maintains excellent working relationships with other departments, including dealing, back office and compliance

Job Requirements:

Bachelors degree in a Business-related field

At least 2 years of experience in business development roles

Experience within the financial services industry is considered an advantage

Fluent speaker with excellent oral and writing skills in Bahasa Malaysia & English (Mandarin is considered an advantage)

Excellent organizational and analytical skills

Confident, persuasive and ambitious

Self-motivated

Strong interpersonal and communication skills

Ability to work in a dynamic environment and maintain a high-level of organization

Ability to work autonomously and under pressure

Dynamic, innovative and target oriented

Computer literate

Apply now or contact the below to know more:
Email: [email protected]
Whatsapp/Telegram:011-11968783

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