Agensi Pekerjaan J-Recruit Hiring! Work from Home Partner Relationship Manager | Penang | Remote | Mandarin Speaking in Pulau Pinang, Pulau Pinang, Earn up to MYR 6,000 – Ricebowl
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Partner Relationship Manager | Penang | Remote | Mandarin Speaking
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MYR4,000 – MYR6,000 Per Month
George Town, and +1 other locations
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Posted 4 hours ago • Closing 14 Jul 2025
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Requirements
Job Requirements:
Bachelor’s degree in a Business-related field
At least 2 years of experience in business development roles
Experience within the financial services industry is considered an advantage
Fluent speaker with excellent oral and writing skills in Bahasa Malaysia & English (Mandarin is considered an advantage)
Excellent organizational and analytical skills
Confident, persuasive and ambitious
Self-motivated
Strong interpersonal and communication skills
Ability to work in a dynamic environment and maintain a high-level of organization
Ability to work autonomously and under pressure
Dynamic, innovative and target oriented
Computer literate
Responsibilities
Job Responsibility
Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer – Partner Relations to enhance loyalty, minimise churn, and maximize lifetime value
Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalized support, and proactive engagement
Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
Conducts regular analysis of Partner’s needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services
Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
Conveys Partner requirements to the Business Development Officer – Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the company’s retention efforts
Acts in the best interest of the company at all times and collaborates with the rest of the Partner Relations team to promote the company’s services effectively
Cultivates and maintains excellent working relationships with other departments, including dealing, back office and compliance
Benefits
Competitive Salary Package. Be remunerated with an attractive basic salary corresponds with your experiences.
Commission-based Structure. Get the chance to earn more when you achieve more to boost your overall compensation
Training and Learning Opportunities. Build and polish your skills on personal and professional levels while being guided by experienced colleagues
Dynamic Team. Dive into a dynamic work culture with a supportive crew of colleagues
Convenient mode of working: Work remotely at the comfort of your own home or any location that suits you
Career Growth: Opportunities galore for new responsibilities and career advancement within the company
Medical Benefit. Focus on your career while ensured that your health is being taken care of
Company Activities. To socialize and strengthen the bond between you and the team members
Long-term Benefits. As you continue working in the company, the better benefits await you
Additional Benefits
Annual Leave
EPF / SOCSO / PCB
Medical Insurance
Performance Bonus
5 Working Days
Skills
Partner Relationship Management Sales Experience Negotiation Skills Communication Skills Fluent Mandarin
Important Information
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Ricebowl
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